Wesley Scott
Houston,TX
Summary
Detail-oriented professional recognized for exceptional customer service and strong clerical abilities. Proven track record in effectively managing tasks in fast-paced environments while maintaining a high level of accuracy and efficiency. Skilled in fostering positive relationships with clients and colleagues, ensuring seamless communication and collaboration. Committed to delivering outstanding support and contributing to team success through proactive problem-solving and organizational skills.
Overview
13
13
years of professional experience
Work History
Tech II/ Receiver
Clean Earth Philip Reclamation Services
09.2022 - 09.2024
- Oversaw daily duties of the Paint Machine and Paint Department, from disposing paint waste and other products, to maintaining a clutter free and clean area.
- Assisted in other areas and departments within the Warehouse when needed or when our area Paint Machine was down for repair.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Became proficient in the daily duties of the Paint Department and other areas within the Warehouse.
- Acquired knowledge and training to understand how to receive Non-Haz and Hazardous waste manifest and BOL’s for our Facility.
- Sharpened my skills and ability to be accurate and precise when processing manifest due to the strict rules and guidelines for our State with depositing waste.
- Responsible for processing orders and providing our Warehouse with the necessary information and paperwork to properly dispose of the waste.
- Team oriented and adaptable by working with various different people from drivers, our Warehouse guys, CSR’s and fellow Co-Workers with my inner office.
- Handled day-to-day shipping and receiving overseeing more than 30 packages per day.
Patient Billing
Acclara Solutions
05.2017 - 09.2019
- Submitted insurance claims to clearinghouse or individual insurance companies electronically or via paper CMS-1500 form.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Entered patient billing data and verified clean claims for billing purposes.
- Followed HIPAA guidelines in handling patient information.
- Post insurance and patient payments using medical claim billing software.
- Answered patient questions on patient responsible portion, copays, deductibles, write-offs, etc. Resolves patient issues as well as explained why certain services are not covered.
- Identified and resolved patient billing and payment issues.
Driver
The Parking Spot
05.2016 - 03.2017
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Followed all relevant traffic laws and safety regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Customer Service Representative II
Henry Ford Hospital
11.2011 - 11.2015
- Greeted and Assisted patients in a friendly and efficient manner
- Uploaded Imagining ( MRI, CAT Scans, X-Rays) for the Physician review
- Ordered and received Prior Authorization then scheduled patients MRI, CAT Scans, and Surgery procedures
- Investigates and resolve patient inquiries concerning merchandise, service, or billing in person or over the phone
- Flexibility that enables one to handle multiple tasks simultaneously and accurately
- Accurately and legibly records patient information, and appointments
- Answered incoming calls in a high volume environment
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Diploma - College Prep
Aldine Senior High School
Houston, TX05.1995
Some College (No Degree) - Computer Information Systems
Devry Institute of Technology
Houston, TXSkills
- Proficient in billing processes
- Skilled in prioritizing concurrent responsibilities
- Clear interpersonal communication
- Proficient in resolving complex issues
- Proficient in healthcare and insurance language
- Skilled in enhancing customer service experiences
- Appreciation for effective time management
- Proficient in verbal and written communication techniques
- Strong organizational skills
- Typing speed of 40-50 wpm
- Adaptability in fast-paced environments
- Effective decision-making
- Dedicated to customer satisfaction
- Diligent adherence to tasks
- Skilled in Microsoft Office applications
- Experienced in operating standard office devices
- Strong knowledge of Epic Software
- SAP knowledgeable and experience
Accomplishments
- Employee of the Month - The Parking Spot ( Jan 2017)
- Employee of the Year- Henry Ford Hospital West Bloomfield (2013-2014)
- Editor of Aldine Senior High School newspaper (1994-1995)
Languages
English
Full Professional
Timeline
Tech II/ Receiver
Clean Earth Philip Reclamation Services
09.2022 - 09.2024
Patient Billing
Acclara Solutions
05.2017 - 09.2019
Driver
The Parking Spot
05.2016 - 03.2017
Customer Service Representative II
Henry Ford Hospital
11.2011 - 11.2015
Diploma - College Prep
Aldine Senior High School
Some College (No Degree) - Computer Information Systems
Devry Institute of Technology
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