Wesley Smith
Tulare,OK
Summary
Proven track record in high-stress environments, exemplified at Dolese Bros, where I help streamline operations and exceeded sales quotas by leveraging critical thinking and dispatch software proficiency. Demonstrated exceptional organizational skills and strategy development, achieving significant improvements in customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dispatcher/Inside Sales
Dolese Bros
01.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of up to 52 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Analyzed customer feedback and provided solutions to improve customer service.
- Streamlined communication between dispatch, mixers, operations, and sales.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing product recommendations.
- Enhanced customer satisfaction through attentive service, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Set and achieved company defined sales goals.
Concrete Mixer Driver/Wheel Loader Operator
Standard Materials Group
02.2022 - 01.2024
- Demonstrated professionalism through exceptional driving skills, maintaining a clean driving record throughout employment tenure.
- Prevented material loss by monitoring concrete consistency during transport, adjusting slump as needed.
- Increased equipment lifespan by performing routine cleaning and preventative maintenance on the concrete mixer truck.
- Collaborated with dispatchers, ensuring punctual deliveries and optimal route planning for increased productivity.
- Enhanced customer satisfaction by promptly delivering high-quality concrete mixtures to construction sites.
- Trained new drivers on basic tasks and company safety regulations.
- Provided excellent customer service, addressing concerns or questions regarding the concrete mixture or delivery process.
- Responded quickly to changing job site conditions, adapting work strategies as necessary to maintain productivity.
Heavy Equipment Operator/Concrete Laborer
Becco Contractors
08.2017 - 01.2022
- Operated range of heavy equipment on regular basis.
- Completed physically demanding tasks such as dragging concrete, lifting up to 125 pounds to move job materials, breaking forms and using hand tools.
- Inspected concrete structures for defects, or damage.
- Cut, chipped, or sawed concrete.
- Prepared and placed concrete to create sidewalks, driveways, or patios.
- Measured and marked areas for placing concrete.
- Maintenance and preparing all construction equipment.
- Assisted in traffic management.
- Elevated team morale and efficiency through participation in team meetings.
- Demonstrated adaptability in working with diverse materials ranging from traditional Portland cement-based mixes to specialized products like water proofing or fiber mesh.
- Ensured proper curing techniques were applied to optimize concrete strength and durability over time.
- Maintained clear communication with supervisors regarding project progress, addressing potential issues or delays promptly.
- Grading surfaces, setting up formwork, and placing rebar reinforcements.
- Trained new laborers in crew processes and safety behaviors.
- Maintained clean, safe worksite.
Used Car Sales Consultant
Jackie Cooper Nissan
09.2012 - 03.2017
- Attended daily and weekly sales meetings to develop sales forecasts and sales strategies.
- Optimized sales processes by leveraging CRM tools and data-driven insights, leading to increased efficiency.
- Enhanced team collaboration by sharing best practices and supporting colleagues in meeting their targets.
- Negotiated trade-ins fairly while maximizing dealership profits, striking a balance between meeting customer expectations and achieving company goals.
- Assisted clients in selecting suitable warranty packages, ensuring complete understanding of coverage and benefits offered.
- Delivered comprehensive product presentations, effectively communicating the value proposition to potential buyers.
- Conducted market research to stay updated on industry trends and competitor offerings, adjusting strategies accordingly.
- Boosted sales performance through proactive follow-ups and building lasting relationships with clients.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
High School Diploma -
Owasso High School
Owasso, OK05.2009
Skills
- Advanced Concrete Product Knowledge
- Dispatch Software
- Dispatching Procedures
- Schedule Management
- Critical Thinking
- Multitasking Abilities
- Time Management
- Conflict Resolution
- Strategy Development
- Customer Retention
- Generating New Clientele
Certification
- NRMCA-CDP II
- Currently working on getting my ACI Field Tech 1 certification.
- Plan on taking NRMCA Concrete Sales Professional course within the next year.
Timeline
Dispatcher/Inside Sales
Dolese Bros
01.2024 - Current
Concrete Mixer Driver/Wheel Loader Operator
Standard Materials Group
02.2022 - 01.2024
Heavy Equipment Operator/Concrete Laborer
Becco Contractors
08.2017 - 01.2022
Used Car Sales Consultant
Jackie Cooper Nissan
09.2012 - 03.2017
High School Diploma -
Owasso High School
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