Wesley Smith
Wichita
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
17
17
years of professional experience
Work History
Bartender
Cheddar's Scratch Kitchen
Wichita
11.2023 - 03.2025
- Performed opening and closing duties including restocking supplies.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Developed good working relationships with fellow employees through effective communication.
- Processed payments accurately and efficiently with POS system.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Adhered to state regulations regarding serving alcohol responsibly.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
Server
Chili's Bar and Grill
Kerrville
02.2013 - 11.2015
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Upheld high standards of sanitation in accordance with health department regulations.
- Accurately recorded orders on cash register and point-of-sale system.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Server
Texas Roadhouse
Houston
07.2011 - 02.2013
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Upheld high standards of sanitation in accordance with health department regulations.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Red Lobster
Houston
12.2009 - 06.2011
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Inn of the Hills
Kerrville
10.2007 - 11.2009
- Followed health safety guidelines when preparing and serving food products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Prepared drinks according to standard recipes.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Garnished dishes and beverages to serve visually appealing menu items.
- Informed customers of daily specials and signature menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
Some College (No Degree) - H-VAC
WATC
Wichita, KSSkills
- Mixology techniques
- POS system operation
- Inventory management
- Cash handling
- Beverage preparation
- Sales promotions
- Conflict resolution
- Customer service
Timeline
Bartender
Cheddar's Scratch Kitchen
11.2023 - 03.2025
Server
Chili's Bar and Grill
02.2013 - 11.2015
Server
Texas Roadhouse
07.2011 - 02.2013
Server
Red Lobster
12.2009 - 06.2011
Server
Inn of the Hills
10.2007 - 11.2009
Some College (No Degree) - H-VAC
WATC
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