Wesley Stone
New Orleans,LA
Summary
Experienced IT Systems Technician with 1-2 years in helpdesk support at Marquette Transportation, recognized for strong proficiency in network protocols and technical troubleshooting. Demonstrates exceptional customer service skills coupled with expertise in software configuration, Windows operating systems, and VPN solutions. Committed to ensuring IT environment integrity through effective information assurance and physical security measures. Currently pursuing a degree in Cybersecurity to strengthen capabilities in network security and threat management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Systems Technician
Marquette Transportation
Saint Rose, USA
06.2024 - Current
- Assisted team in installing cameras and Starlink systems on vessels valued at up to $10,000.
- Handled urgent technical challenges by participating in after-hours on-call duties beyond standard operating times.
- Configured networking devices such as firewalls, routers, and switches to ensure secure functionality.
- Prioritized help desk requests based on urgency and business impact while maintaining excellent customer service
- Traveled to various worksites to troubleshoot, repair and provide diagnostic support
- Install, test, and configure operating systems and authorized software as required
- Set up user accounts in accordance with company policies and procedures.
Supervisor
UPS
New Orleans, USA
02.2012 - 08.2020
- Tracked 5-10 employees performance to determine areas of strength and improvement
- Fostered a positive environment by employing motivational techniques to drive team performance.
- Maintained compliance with organizational protocols during opening and closing routines.
- Provided essential training to ensure proficiency among new staff.
Education
Bachelor of Science - Cybersecurity
Southern University of New Orleans
true05.2027
Delgado Community College - Information Assurance
Delgado Community College
New Orleans, LA08.2024
Skills
- Proficient in Network Protocols
- Information assurance
- Technical Troubleshooting
- Customer service
- Strong Verbal Skills
- Software troubleshooting
- Operating System Proficiency
- Windows Proficiency
- Help desk support
- Remote support
Certification
- CompTIA ITF+
- CompTIA Network+
- CompTIA Security+
Projects
- Starlink installs SD-WAN
- Camera system installation - IP
- Network rack installation
- NAV PC replacements
Affiliations
Hobbies and Interests:
Boxing – Focused on discipline, endurance, and strategic thinking, which helps me stay resilient under pressure.
Playing Guitar – Enjoys enhancing creativity, patience, and attention to detail through regular practice and learning.
Timeline
IT Systems Technician
Marquette Transportation
06.2024 - Current
Supervisor
UPS
02.2012 - 08.2020
Bachelor of Science - Cybersecurity
Southern University of New Orleans
Delgado Community College - Information Assurance
Delgado Community College
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