Wesley Sutherland
Bradenton,FL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Oakley
Bradenton , FL
06.2023 - Current
- Helped senior managers run smooth operations by independently handling day-to-day requirements
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Identified cost-saving measures that could be implemented without compromising quality standards.
Keyholder
Oakley
Sarasota, FL
10.2022 - 06.2023
- Filled in for store management on demand, smoothly handling day-to-day operations and maintaining leadership continuity
- Monitored customer traffic patterns throughout the store in order to identify peak times or periods when additional assistance was required.
- Trained and mentored employees to improve sales and customer service skills
- Resolved customer disputes quickly and efficiently while maintaining excellent customer service standards at all times.
- Boosted performance by overseeing efficient stock room operations and delegating tasks.
- Established and communicated clear expectations, holding store personnel accountable for achieving performance standards.
Certified Pharmacy Technician
Kroger
Mt. Juliet, TN
10.2018 - 02.2022
- Ran reports, checked data and resolved discrepancies to manage records
- Followed medication-handling techniques and industry best practices to minimize risk and maintain accuracy
- Labeled and replenished inventory items and reported discrepancies for evaluation
- Communicated with pharmacy customers to gather and verify personal, medical and insurance information.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
Education
Bachelor of Science (B.S.) - Business Administration -
University of Tennessee at Martin
05.2022
Skills
- Operations Management
- Strategic Planning
- Staff Development
- Sales Growth
- Staff Management
- Team Building and Leadership
- Microsoft Office Suite Expertise
- Shift Scheduling
- Employee Coaching
- Attention to Detail
- Quality Assurance and Control
Languages
English, Fluent
Timeline
Assistant Manager
Oakley
06.2023 - Current
Keyholder
Oakley
10.2022 - 06.2023
Certified Pharmacy Technician
Kroger
10.2018 - 02.2022
Bachelor of Science (B.S.) - Business Administration -
University of Tennessee at Martin
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