Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wesley Washington

Monroe,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Logistics Associate

Walmart
06.2016 - Current
  • Assisted in forecasting demand patterns, enabling proactive adjustments to inventory levels and staffing needs.
  • Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex logistics challenges.
  • Developed strong relationships with vendors and negotiated favorable contracts, resulting in reduced costs and improved delivery times.
  • Oversaw the safe loading and unloading of trucks, adhering to safety regulations and minimizing potential risks.
  • Ensured compliance with relevant regulations governing import/export activities, avoiding costly fines or penalties.
  • Experience working with Walmart Logistics applications such as Global Logistics Systems (GLS)
  • Experience with MS-office software (Outlook, Excel, Word) to communicate with associates and track information and maintain records.
  • Reduced delivery delays by promptly assembling customer orders in a timely manner.
  • Assisted in maintaining accurate inventory counts through regular cycle counting processes and reporting discrepancies when necessary.
  • Collaborated with fellow Order Selectors to ensure efficient workflow during high-volume periods.
  • Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
  • Supported the implementation of new warehouse management systems, providing valuable input on process improvements and technology integration.

Customer Engineer

ConvergeOne
02.2022 - 04.2023
  • Increased first-call resolution rates through comprehensive problem analysis paired with swift action plans.
  • Maintained accurate records of service calls and repairs performed, ensuring compliance with company policies and industry standards.
  • Collaborated with sales team to identify customer needs and provide appropriate solutions, resulting in increased revenue.
  • Implemented process improvements that led to increased efficiency in managing service requests and maintaining inventory levels.
  • Resolved system malfunctions with thorough troubleshooting, ensuring optimal system performance.
  • Reduced equipment downtime by conducting proactive diagnostics tests that helped identify potential problems before they became critical issues.
  • Address and resolve critical system issues (such as system or hardware failures) promptly, and ensure timely response and follow-up on urgent customer inquiries.
  • Offer assistance to both internal and external clients by investigating data concerning system and network-related concerns.
  • Install, oversee, upkeep, and fix system hardware, software, and peripheral devices in accordance with design or installation guidelines.

Education

Associate of Science - Information Technology

Atlanta Technical College
Atlanta, GA
04.2023

Skills

  • Transportation Management
  • Warehouse Operations
  • Stock replenishment
  • Materials Handling
  • Hardware troubleshooting
  • Data Analysis
  • Load Balancing
  • Software Installation
  • Repair work

Timeline

Customer Engineer

ConvergeOne
02.2022 - 04.2023

Logistics Associate

Walmart
06.2016 - Current

Associate of Science - Information Technology

Atlanta Technical College

Similar Profiles

CREATE PROFILE
Wesley Washington