Summary
Overview
Work History
Education
Skills
Timeline
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Wesley Webb

Richland,United States

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Warehouse Coordinator

Lamb Weston
Boardman`, OR
06.2023 - Current
  • Identified potential issues that could lead to delays or errors in shipment processing and took corrective measures accordingly.
  • Monitored inventory levels and maintained accurate records.
  • Received, tracked and monitored incoming shipments to ensure timely delivery of goods.
  • Managed daily operations of the warehouse including receiving, storing, sorting and dispatching goods.
  • Monitored order fulfillment processes to ensure accuracy and timeliness of deliveries.
  • Organized and maintained inventory levels in the warehouse by properly stocking shelves, racks, pallets and bins.
  • Assisted customers with inquiries regarding their orders or requests for information about products stored in the warehouse.
  • Coordinated with transportation companies for timely pickup and delivery of goods from and to designated locations.
  • Prepared outgoing orders by picking items according to customer requirements while ensuring product quality is preserved throughout transit process.
  • Documented actions by completing forms, reports, logs and records.
  • Verified product inventory reports by comparing logs and reports and adjusting entries.
  • Participated in training sessions to stay updated on best practices and new warehouse technologies.
  • Coordinated with the logistics team to schedule shipments and optimize delivery processes.
  • Assisted in the assembly of customer orders, ensuring accuracy and timely dispatch.

Assistant Manager

Enterprise Rent-A-Car
Kennewick, WA
08.2022 - 03.2023
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained up-to-date knowledge of company products and services.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Ensured compliance with safety regulations and company policies.
  • Created reports on sales trends, inventory levels, and financial data.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Communicated regularly with customers to gain insights into their needs.
  • Established processes for monitoring customer satisfaction levels.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Management Trainee

Enterprise Rent-A-Car
Kennewick, WA
11.2020 - 08.2022
  • Performed administrative tasks such as data entry, filing, and document preparation.
  • Resolved customer complaints by communicating effectively with all stakeholders.
  • Developed and implemented strategies to improve customer service experience.
  • Conducted market analysis to identify potential opportunities for growth.
  • Learned company processes, procedures and employee role functions.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
  • Resolved customer issues efficiently to build loyalty.
  • Enhanced leadership abilities through training and hands-on task completion.
  • Engaged in customer service initiatives to improve client satisfaction levels.
  • Implemented process improvements to increase operational efficiency.

Administrative Assistant

State Farm
MOdesto, CA
04.2017 - 10.2020
  • Managed database systems containing customer contact information.
  • Answered questions from customers regarding products and services offered by the company.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed office supplies inventory and placed orders when necessary.
  • Compiled data from various sources into organized reports for review by management team.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Directed customer inquiries to appropriate department personnel.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

Education

Bachelor of Science - History

Corban University
Salem, OR
04-2015

Skills

  • Shipment Coordination
  • Shipping and receiving
  • Product Location
  • Quality Assurance
  • Check processing
  • Appointment Scheduling
  • Office Administration
  • Data Entry
  • Payment Processing
  • Strong attention to detail

Timeline

Warehouse Coordinator

Lamb Weston
06.2023 - Current

Assistant Manager

Enterprise Rent-A-Car
08.2022 - 03.2023

Management Trainee

Enterprise Rent-A-Car
11.2020 - 08.2022

Administrative Assistant

State Farm
04.2017 - 10.2020

Bachelor of Science - History

Corban University

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Wesley Webb