Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Wesley Welman

Bartlett

Summary

Sales Management / Marketing / Training / Team Development 9 years of sales, management, personnel training, and strategic development in the highly competitive retail sales and distribution of mattresses and related products. Sought by corporate management on numerous occasions to turn struggling stores profitable and to increase product sales and customer service in the Memphis market. Implemented market and national sales training protocols to mentor new sales staff and also leadership teams to significantly increase annual revenues, and acquire business previously lost to competitors as well as building new business.

Overview

20
20
years of professional experience

Work History

Salesperson

Motonation of Bolivar
09.2024 - 02.2025
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

Team Lead

Memphis Record Pressing
04.2023 - 08.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Area Manager

Mattress Firm Inc.
01.2008 - 03.2023
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Transformed underperforming teams into productive, profitable teams.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Developed and implemented strategies to improve customer service and increase sales.

Customer Service Representative

Schwans Frozen Foods
01.2007 - 01.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Commercial Truck Driver

Stevens Contracting
01.2005 - 01.2007
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Demonstrated commitment to safety regulations by consistently updating knowledge on changes in legislation, policies, or guidelines affecting trucking operations.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Collaborated with dispatchers to optimize routes, addressing any issues or delays promptly for maximum efficiency.
  • Assisted with loading and unloading of cargo when necessary, using proper equipment and techniques to maintain safety standards at all times.
  • Increased on-time deliveries by implementing efficient route planning and time management strategies.

Education

GED -

Bartlett High School
Bartlett, TN
05-1996

Skills

  • Service excellence
  • Consumer relations management
  • Effective relationship management
  • Relationship development skills

Accomplishments

  • Became a store manager within just 2 months of employment with Mattress Firm.
  • Set national sales records on multiple occasions within the first 6 months of employment.
  • Was the first person in the Memphis market to ever win the Presidents Circle.
  • Consistently a top 3 performer in the Memphis market
  • 2 time Presidents Circle winner. Annual trip to Hawaii as well as company wide recognition.
  • Became Area Manager after managing multiple locations with great success.
  • Won Area Manager of the year award for the South Central Region.

Timeline

Salesperson

Motonation of Bolivar
09.2024 - 02.2025

Team Lead

Memphis Record Pressing
04.2023 - 08.2024

Area Manager

Mattress Firm Inc.
01.2008 - 03.2023

Customer Service Representative

Schwans Frozen Foods
01.2007 - 01.2008

Commercial Truck Driver

Stevens Contracting
01.2005 - 01.2007

GED -

Bartlett High School

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Wesley Welman