Wesley Westerlund
Burien ,WA
Summary
Knowledgeable and dedicated professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Carpenter Apprentice
Pbs Supply
Kent, WA
10.2021 - Current
- Installed and repaired woodwork, millwork and cabinetry under supervision of master carpenter.
- Organized project work by reading blueprints and assessing job specifications to determine optimal plans.
- Interpreted specifications and construction drawings to understand tasks necessary to complete each job.
- Observed all OSHA and corporate safety regulations and procedures.
Customer Service Representative/Fleet Coordinator
Sixt Rent A Car
Seatac, WA
08.2017 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized and updated spreadsheets to determine customer demographic and their interests.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Food Expediter
Duke's Restaurant
Kent, WA
06.2015 - 08.2017
- Maintained speed of service for food orders while minimizing errors and complaints.
- Organized dining area based on reservations, minimizing waiting times.
- Trained new expeditors and food runners according to company policies and standards.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
Education
Associate of Applied Science - Information Technology
Seattle Central Community College
Seattle, WA06.2024
Skills
- Excellent Verbal and Written Communication
- Understanding Customer Needs
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Detail Oriented
- Data Entry and Organization
- Team-Oriented and Cooperative
- Microsoft Office Suite
Certification
- First Aid/CPR Certified
- CPT - Certified Personal Trainer, Expected in Dec 2022
Timeline
Carpenter Apprentice
Pbs Supply
10.2021 - Current
Customer Service Representative/Fleet Coordinator
Sixt Rent A Car
08.2017 - 10.2021
Food Expediter
Duke's Restaurant
06.2015 - 08.2017
Associate of Applied Science - Information Technology
Seattle Central Community College
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