Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Resolved escalated help desk tickets promptly, providing high-quality support to
end users experiencing technical issues.
Assisted in the onboarding process of new employees by setting up workstations,
provisioning accounts, and providing initial IT training as necessary.
Delivered Tier 2 and Tier 3 support for problem identification, diagnosis, and issue
resolution.
Tested software remotely and onsite for server sets to maintain operational
readiness.
Configured and tested Windows Server operating systems with roles features.
Contributed to development, administration, and testing of disaster recovery plans.
Ensured optimal server uptime, monitoring system health and performing routine
maintenance.
Performed network security design and integration duties.
Identified and resolved network congestion issues and bottlenecks.
Maintained flexible schedule and responded to after-hours and weekend needs.
Diagnosed and resolved hardware and software issues.
V-center replica on and load balancing form hot site
Experience with San and remote datastores
Conducted regular audits of user accounts and access permissions, maintaining
compliance with regulatory standards and organizational policies.
Enhanced system security with regular patch updates and vulnerability
assessments.
Implemented backup solutions, ensuring data integrity and availability in the event
of a disaster or system failure.
Conducted routine and emergency maintenance of assigned data center equipment.