Wesley Yarbrough
Bus Operator
Arnold,MO
Summary
Dedicated Bus Operator with a clean driving record and exceptional customer relations skills, honed at Metro/Bi State Development Agency. Recognized for consistently exceeding on-time performance goals and enhancing passenger satisfaction through effective communication and safe driving practices. Committed to ensuring accessibility and safety for all passengers, including those with disabilities.
Overview
18
18
years of professional experience
Work History
Bus Operator
Metro/ Bi State Development Agency
10.2003 - 05.2021
- Operated transit buses safely within designated routes and schedules.
- Ensured passenger safety by conducting pre-trip inspections and following safety protocols.
- Assisted passengers with disabilities, providing support and ensuring compliance with accessibility standards.
- Communicated effectively with dispatch to report delays and coordinate service adjustments.
- Maintained cleanliness of buses, enhancing passenger comfort and satisfaction.
- Analyzed route performance data to recommend improvements for efficiency in service delivery.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Accepted and processed fares.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
- Worked different route every day based on changing passenger locations and destinations.
- Transported customers to and from Location.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Transported passengers safely along prescribed routes according to tight schedules.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Retained bus system, route and stop knowledge for informative customer advice.
- Communicated regularly with central dispatch teams to report delays and route changes.
Education
Associates - Accounting
East St Louis Community College
East St. Louis, Illinois05.1995
Skills
Clean driving record
Timeline
Bus Operator
Metro/ Bi State Development Agency
10.2003 - 05.2021
Associates - Accounting
East St Louis Community College