VICTORIA CASTELHANO

• Drove significant progress and growth at GO Rentals, North Charleston since October 2021, demonstrating exceptional leadership and operational expertise; personally initiated a crucial marketing update by hiring a professional photographer to showcase the company's inventory.
• Earned two promotions due to robust leadership, operational proficiency, and a strong focus on customer satisfaction, solidifying the location's esteemed reputation in the industry.
• Relocated to Dallas upon the company's request, recognizing my exceptional skills and performance in handling high-volume operations, and aligning my talents with the demands of a larger, more dynamic market at GO Rentals.

● Handled all new customer leads, converting them to rental agreements for qualified customers
through effective sales presentations, whether via local advertising, phone, in-person, or
electronic means (emails/text/etc.).
● Managed U-Haul rentals and sales of store merchandise, including Airbnb reservations and
outside business marketing.
● Maintained accurate accounting records, managed petty cash funds, store bank funds, and
company credit usage.
● Ensured 24-hour security and safety of all areas of the property

● Managed customer inquiries and maintained a strong focus on customer-first service in
overseeing the pet care department and cashier team.
● Ensured optimal customer service and store operations by prioritizing animal care and team
leadership at PetSmart

• Progressed from an entry-level Sandwich Artist to Assistant Manager within two years, and subsequently assumed the role of General Manager in 2016, demonstrating exceptional leadership and growth.
• Spearheaded a marketing initiative targeting local professionals, building a loyal customer base reliant on the personalized and quality service provided; complemented by a zero-risk marketing plan, this strategy led to a 40% reduction in overhead costs and a 30% improvement in productivity.
• Within the first month as Manager, simplified daily operations to enhance productivity and innovated financial reporting methods, turning a profit for the first time since the store's opening two years prior. These financial and operational improvements enabled me to train new locations throughout the region.

• Skillfully handled a wide range of loan inquiries from national and local bank lenders, enhancing lender relations and operational efficiency.
• Effectively managed credit bureau reporting and retraction using e-OSCAR and VPN Metro 2, while ensuring compliance with HIPAA and FDCPA standards; collaborated closely with legal and collection departments to streamline medical billing processes. Recognized for my multitasking skills and quick learning ability, I was entrusted with a position created specifically for me, being the only one in the company to report zero errors.
• Streamlined administrative processes by reducing response time to under 24 hours and provided pivotal system support and training to medical assistants and receptionists.