Wesley Glenn Thompson
Douglasville,GA
Summary
Reliable and hardworking Parts Specialist bringing strong sales and customer service abilities combined with expert knowledge of forklift parts. Keeps inventory and records organized for maximum efficiency. Good at solving customers' service problems and promoting products.
Overview
33
33
years of professional experience
Work History
Parts Specialist
Ogden Forklifts
Atlanta, GA
06.2014 - 02.2024
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Received customer orders and placed them into the system for processing.
- Processed returns, exchanges, and refunds in a timely manner.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Supported service department by expertly pulling parts and updating records.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Received, examined and reshelved returned parts.
Parts Specialist
Supertechs Services
Fayetteville, GA
07.2012 - 06.2014
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Organized and labeled parts to ensure easy identification and retrieval.
- Received customer orders and placed them into the system for processing.
- Processed returns, exchanges, and refunds in a timely manner.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Coordinated shipping arrangements for outbound orders as needed.
- Supported service department by expertly pulling parts and updating records.
- Received, examined and reshelved returned parts.
- Located and labeled parts to maintain organized inventory of stock.
Parts Manager
Briggs Equipment
Atlanta, GA
12.1998 - 07.2009
- Developed and maintained positive working relationships with vendors.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Maintained records of all orders placed, received, and shipped.
- Ensured accuracy in order processing and invoicing procedures.
- Trained new staff members on proper parts handling techniques.
- Inspected returned parts for damage before restocking shelves.
- Monitored stock levels regularly to avoid backorders or shortages.
- Reviewed purchase requisitions to verify accuracy of requested items.
- Managed employee schedules and daily assignments.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Increased productivity, effectively managing 5 employees and crew while coordinating dispatching activities and daily ordering processes.
- Delegated work to staff, setting priorities and goals.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Parts Specialist
Briggs Equipment
Mobile, AL
07.1991 - 08.1996
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Organized and labeled parts to ensure easy identification and retrieval.
- Received customer orders and placed them into the system for processing.
- Processed returns, exchanges, and refunds in a timely manner.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Coordinated shipping arrangements for outbound orders as needed.
- Performed regular audits of warehouse shelves to verify proper stocking levels.
- Supported service department by expertly pulling parts and updating records.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
- Kept parts neatly stacked and ready for purchase to boost sales.
- Used POS systems to receive payment or obtain credit authorization.
Education
High School Diploma -
Saks High School
Anniston, AL05-1975
Skills
- Warranty Administration
- Sales Support
- Technical knowledge
- Warehouse Operations
- Shipping and receiving
- Returns processing
- Packaging and Labeling
- Stock control
- Training and coaching
- Ordering parts
- Email Communication
- Shipping coordination
- Forklift Operation
- Clean Driving Record
- Problem-solving skills
- Suggestive Selling
- Customer Service
- Cycle counting
- Invoice Processing
- Decision-Making
- Multitasking
- Problem-Solving
Timeline
Parts Specialist
Ogden Forklifts
06.2014 - 02.2024
Parts Specialist
Supertechs Services
07.2012 - 06.2014
Parts Manager
Briggs Equipment
12.1998 - 07.2009
Parts Specialist
Briggs Equipment
07.1991 - 08.1996
High School Diploma -
Saks High School
Similar Profiles
Gregory PitlickGregory Pitlick
Service Technician/ Service Foreman at Forklifts of MinnesotaService Technician/ Service Foreman at Forklifts of Minnesota
CUTHBERT TAHWACUTHBERT TAHWA
Head Motor Mechanic at Denovo ForkliftsHead Motor Mechanic at Denovo Forklifts
Lucas MartinezLucas Martinez
Amazon Warehouse at Operated Forklifts And Hand Equipment To Move PackAmazon Warehouse at Operated Forklifts And Hand Equipment To Move Pack