Wesley J Alford
Oakridge,OR
Summary
Seasoned Financial Management professional with proven expertise in accounting processes, systems oversight and compliance reporting. Knowledgeable about AP/AR, contract administration, budgeting and all other aspects of successful financial operations. Talented team builder and supervisor with expertise to develop and maintain consistent, accurate, and legal accounting structures.
Overview
23
23
years of professional experience
Work History
Credit and Collection Manager
The Hiller Companies
Mobile, AL
06.2016 - Current
- Reconciled discrepancies in invoices, payments, credits. between customers' records and internal records.
- Reviewed credit applications from prospective customers prior to granting them credit terms.
- Communicated with stockholders or other investors to provide information or raise capital.
- Monitored collection activities to ensure timely resolution of overdue payments.
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Maintained accurate records for all collection activity on the internal system.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Identified opportunities for improvement in current collection processes by utilizing industry best practices.
- Prepared monthly reports summarizing account receivable status and trends.
- Established relationships with key personnel at customer companies to facilitate collections process.
- Assisted in developing strategies for reducing bad debt write-offs as well as increasing cash flow through improved collections processes.
- Created presentations outlining department performance metrics for senior management review.
- Developed and implemented new credit policies and procedures to ensure compliance with company guidelines.
- Created financial management mechanisms to minimize financial risk to business.
- Coordinated preparation of external audit materials and external financial reporting.
- Coordinated efforts between sales staff and customers regarding collection issues.
- Recommended new financial and accounting software packages. replacing various non-integrated offerings.
- Participated in training sessions related to collecting past due accounts.
- Implemented proactive strategies for minimizing delinquencies such as early contact with delinquent accounts.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Negotiated payment plans with delinquent customers while ensuring compliance with company policy.
- Conducted periodic reviews of existing accounts to identify areas of risk or non-compliance.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Performed regular audits of customer accounts for accuracy and completeness.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Collaborated with others to discuss new opportunities.
Executive Vice President of Operations
Consumer Recovery Solutions, LLC
Phoenix, AZ
03.2014 - 06.2016
- Formed and sustained strategic relationships with clients.
- Diminished regulatory risks by strict adherence to insurance and safety regulations.
- Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
- Integrated marketing and sales strategies with business development and operational leadership plans.
- Prepared staff work schedules and assigned team members to specific duties.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Developed and managed brand identity in new market launches.
- Brought about substantial operational improvements by reworking policies and enhancing enforcement.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Crafted and monitored internal control systems.
- Managed all aspects of the organization's supply chain operations, including procurement, inventory control, distribution, logistics, warehousing, shipping and receiving.
- Evaluated employee performance regularly through feedback sessions and goal setting.
- Identified opportunities for process automation and introduced new technologies as appropriate.
- Oversaw new market exploration, product development and overseas production possibilities for business expansion objectives.
- Addressed customer complaints promptly; worked collaboratively with sales team on resolution.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Patient Financial Recovery Associate
Revsolve, Inc
Scottsdale, AZ
04.2013 - 05.2015
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Recorded information about status of collection efforts.
- Assisted borrowers to qualify for rehabilitation or consolidation of debts or loans.
- Used variety of automated systems to locate and monitor overdue accounts.
- Identified process improvements that could be implemented within the department.
- Ensured compliance with federal, state and local laws related to consumer protection.
- Received payments and posted amounts to customer accounts.
- Advised customers of necessary actions and strategies for debt repayment.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Developed and implemented strategies to reduce delinquency rates.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
- Reviewed and updated customer accounts on a daily basis.
- Assisted customers in setting up payment plans to ensure timely payments were made.
- Prioritized accounts based on total amount owed and credit bureau reports.
National Sales Rep, Collection Manager
US Collections West
Phoenix, AZ
04.2010 - 10.2011
- Reconciled discrepancies in invoices, payments, credits. between customers' records and internal records.
- Monitored collection activities to ensure timely resolution of overdue payments.
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
- Maintained accurate records for all collection activity on the internal system.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Identified opportunities for improvement in current collection processes by utilizing industry best practices.
- Established relationships with key personnel at customer companies to facilitate collections process.
- Created presentations outlining department performance metrics for senior management review.
- Developed and implemented new credit policies and procedures to ensure compliance with company guidelines.
- Participated in training sessions related to collecting past due accounts.
- Negotiated payment plans with delinquent customers while ensuring compliance with company policy.
- Analyzed customer payment history, credit ratings, financial statements, and other relevant information to determine creditworthiness of potential customers.
- Researched and resolved customer disputes in a timely manner to maintain positive customer relationships.
Managing Partner/Collection Manager
Collection Services Inc
Phoenix, AZ
01.2008 - 07.2010
- Attended networking events to promote the company brand.
- Hired, trained and mentored sales and marketing staff dedicated to employing Google AdWords, Google Analytics, and other SEO techniques and metrics sources.
- Created and managed budgets for the firm's operations.
- Fostered collaboration and development of new practices by business leaders.
- Made high-quality investing decisions to advance business and increase profits.
- Promoted brand awareness by increasing market penetration across [Type] markets.
- Negotiated contracts with suppliers, vendors, and clients.
- Signed and approved budgets for new funding and program initiatives.
- Maintained customer relations and coordinated promotions to increase and create new revenue.
- Acted as agent, trustee or guardian for businesses or individuals.
- Implemented strategic offerings to enhance company's suite of products and services.
- Drove development of brand identity, tone and guidelines to maximize marketing initiatives.
- Ensured compliance with legal regulations and corporate policies.
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
- Managed daily operations including staff management and client relations.
Branch Manager
First Magnus Financial Corporation
Scottsdale, AZ
05.2004 - 11.2007
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Helped clients fill out loan applications and find ideal loan options.
- Identified valuable solutions for customers with credit problems.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Updated existing database regularly with new customer information and changes in policies and procedures.
- Identified lending risks and implemented strategies to reduce loan defaults.
- Verified applicant information by consulting with outside agencies, credit bureaus and businesses.
- Informed customers of application deadlines, approvals and denials.
- Attended regular meetings with sales staff to discuss strategies for increasing business volume.
- Reviewed property titles to ensure accuracy of information prior to loan approval.
- Performed periodic follow-ups with customers after closing of their mortgages.
- Kept detailed records regarding approved, denied and received loan applications.
- Verified all necessary forms were completed accurately according to company standards.
- Generated new business and boosted sales using extensive knowledge, target market penetration, partner relationships and customer care techniques.
- Conducted pre-qualification interviews with borrowers over the phone or in person.
- Met with applicants to obtain information for loan applications and answer questions about loan process.
- Updated client account information and records in company databases.
Business Development Manager
American Home Loans
Phoenix, AZ
04.2001 - 05.2004
- Evaluated effectiveness of current marketing tactics used by competitors in order to gain insight into best practices.
- Conducted market research and identified potential business opportunities.
- Optimized profitability by developing pipeline of prospects using multiple research, referral and sales strategies.
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
- Coordinated with cross-functional teams to ensure effective execution of projects.
- Identified customer needs by asking questions and advising on best solutions.
- Identified areas of improvement within existing processes that could help optimize performance outcomes.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Organized trade shows, conferences and other events to promote the brand image of the organization.
- Developed growth plans by identifying key clients, key targets, and priority service lines.
- Established strong relationships with key decision makers within client organizations.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
Education
Some College (No Degree) - Accounting And Business Management
Clatsop Community College
Astoria, ORSkills
- Legal Compliance
- Payment Processing
- Skip Tracing
- Budget Planning
- Dispute Resolution
- Credit Analysis
- Portfolio Management
- Cash Flow Management
- Prioritizing and Planning
- Proactive and Focused
- Decision-Making
- Data Analysis
- Willing to Learn
- Staff Recruitment and Hiring
- Risk Assessment
- Critical Thinking
- Strategy Development
- Customer Service
- Quality Assurance
- Goal Setting
- Adaptable to Market Fluctuations
- Operational Reporting
- Compliance Assessment
- Team Building Leadership
- Business Relationship Management
- Employee Training Oversight
- Loan Processing
- QuickBooks Experience
- Attention to Detail
- Business Development Expertise
References
References available upon request.
Timeline
Credit and Collection Manager
The Hiller Companies
06.2016 - Current
Executive Vice President of Operations
Consumer Recovery Solutions, LLC
03.2014 - 06.2016
Patient Financial Recovery Associate
Revsolve, Inc
04.2013 - 05.2015
National Sales Rep, Collection Manager
US Collections West
04.2010 - 10.2011
Managing Partner/Collection Manager
Collection Services Inc
01.2008 - 07.2010
Branch Manager
First Magnus Financial Corporation
05.2004 - 11.2007
Business Development Manager
American Home Loans
04.2001 - 05.2004
Some College (No Degree) - Accounting And Business Management
Clatsop Community College
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