Wesley Morgan Paraham
Memphis,TN
Summary
Professional writer with over ten years of communications experiences and three years of experience in technical writing and working with stakeholders to create and maintain technical documentation. Expert at delivering high-quality work within tight deadlines.
Overview
6
6
years of professional experience
Work History
Senior Technical Writer
Google Operations Center
07.2021 - Current
- Managed version control and timely updates of documents through effective stakeholder communication, project tracking, and organization skills.
- Increased user satisfaction with software products by creating clear, concise, and accurate help files and user manuals.
- Managed an AI content project to develop new ways to utilize large language models within our multimedia workflow through prompt engineering.
- Managed a team of 12 writers on a global content health project to repair broken links and missing language locales across hundreds of articles in the Google Ads help center.
- Wrote internal instructional documentation for new hires on processes regarding our in-house writing and document formatting style, content localization, and how to use Adobe Illustrator and AfterEffects for our work.
- Triaged work requests before allocating them to writers.
- Ensured our team of writers' work is consistent and high quality through regular coaching sessions and knowledge gap assessments.
Communications Coordinator
BRIDGES USA
08.2019 - 05.2021
- Wrote and edited content for operations, marketing and public relations needs.
- Assisted with planning, production and execution of email blasts, digital signage boards, special event flyers and social media campaigns.
- Wrote copy and led creative direction for fundraising appeals, several of which not only met but greatly exceeded internal goals.
- Led creative direction for all internal and external collateral
- Facilitated the development of an in-house digital content creation team, saving the organization $20,000/year.
- Boosted audience engagement through creative content creation for social media platforms.
Communications and Marketing Coordinator
Doug Carpenter + Associates
04.2018 - 06.2019
- Created and executed client public relations, marketing, and social media strategies with a special emphasis on research and content development.
- Enhanced online engagement with the creation of compelling content for various platforms.
- Optimized press release distribution processes, resulting in expanded reach to industry influencers and journalists.
- Enhanced brand visibility by developing and implementing strategic marketing campaigns.
- Wrote seven PRSA Memphis VOX Award-winning submissions in 2018 including Best in Show for Memphis Greenspace Confederate Statue Removal.
Education
Bachelor of Arts - Journalism
University of Memphis
Memphis, TN05.2017
Skills
- SEO best practices
- HTML and CSS
- Markdown
- Adobe Illustrator
- Adobe InDesign
- Editing
- Content Development
- Content Strategy
Timeline
Senior Technical Writer
Google Operations Center
07.2021 - Current
Communications Coordinator
BRIDGES USA
08.2019 - 05.2021
Communications and Marketing Coordinator
Doug Carpenter + Associates
04.2018 - 06.2019
Bachelor of Arts - Journalism
University of Memphis
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