Weslie Parker
Rocky Mount,NC
Summary
Professional with strong background in customer service and production industry. Highly skilled in conflict resolution, communication, and problem-solving, ensuring safe work practices and operating product machinery. Effective team collaborator, adaptable to changing needs, and consistently focused on growing with the company. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Insurance Claims Processor Temporary Assignment
Populus Group-Centene
Rocky Mount, NC
11.2024 - 03.2025
- Evaluated and settled complex insurance claims in strict timeframes.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Managed workload and priorities to meet claims processing meet deadlines.
Production Line Operator
Pfizer
Rocky Mount, NC
09.2022 - 10.2024
- Ensured high-quality output by conducting thorough quality control checks and promptly addressing any issues identified.
- Maintained a safe working environment by adhering to safety protocols, conducting routine inspections, and providing necessary training to fellow operators.
- Minimized material waste during production runs through careful monitoring of raw material usage and adherence to established guidelines.
- Consistently met or exceeded daily production targets through diligent monitoring of equipment performance and proactive problemsolving.
- Minimized downtime by troubleshooting stoppages and breakdowns and calling for maintenance assistance.
- Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
Esthetician
Butterfly Kissed Lashes ByWes
Rocky Mount, NC
07.2017 - 09.2022
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Fostered friendly, warm, and exceptional customer experience.
- Welcomed clients arriving for appointments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Reduced treatment time without compromising quality, optimizing booking schedule for increased daily appointments.
- Cleansed, exfoliated and moisturized customer skin.
- Performed consultations for patients before scheduling treatments.
Front Desk Concierge Temporary Assignment
Comfort Inn & Suites
Rocky Mount, NC
12.2019 - 06.2020
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed payments accurately, balancing cash drawer at the end of each shift.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collected room deposits, fees, and payments.
Asset Protection Associate
Walmart
Tarboro, NC
08.2008 - 12.2017
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Ensured compliance with company policies by auditing operational procedures and providing constructive feedback to improve overall performance.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
- Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted with weekly inventory counts.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
- Assisted in the training of new produce associates, sharing knowledge and best practices for job success.
- Improved store safety by quickly addressing spills, broken containers, or other hazards in the produce section.
Customer Service Representative
Infonxx
McLeansville, NC
09.2006 - 08.2008
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Fostered friendly, warm, and exceptional customer experience.
- Welcomed clients arriving for appointments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Reduced treatment time without compromising quality, optimizing booking schedule for increased daily appointments.
- Cleansed, exfoliated and moisturized customer skin.
- Performed consultations for patients before scheduling treatments.
Education
No Degree - Esthetics
Edgecombe Community College
Tarboro, NC05-2019
No Degree - Busniess Administration
North Carolina A&T State University
Greensboro, NC05-2008
High School Diploma -
Rocky Mount Senior Highschool
Rocky Mount, NC05-2004
Skills
- Customer service
- Multitasking and organization
- Workplace safety practices
- Verbal and written communication
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Payment processing
- Microsoft Excel
- Administrative support
- Microsoft PowerPoint
- Inventory control
- Cash handling
- Team collaboration
Certification
- Early Childhood Training - 1yr
- Esthetician License - 5 yrs
Languages
English
Native or Bilingual
Timeline
Insurance Claims Processor Temporary Assignment
Populus Group-Centene
11.2024 - 03.2025
Production Line Operator
Pfizer
09.2022 - 10.2024
Front Desk Concierge Temporary Assignment
Comfort Inn & Suites
12.2019 - 06.2020
Esthetician
Butterfly Kissed Lashes ByWes
07.2017 - 09.2022
Asset Protection Associate
Walmart
08.2008 - 12.2017
Customer Service Representative
Infonxx
09.2006 - 08.2008
No Degree - Esthetics
Edgecombe Community College
No Degree - Busniess Administration
North Carolina A&T State University
High School Diploma -
Rocky Mount Senior Highschool