Weslley Bruno Protasio
Sarasota,FL
Summary
Dynamic restaurant professional with 4-5 years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.
Outgoing Server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.
Dedicated Sales Associate offering 2-3 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices.
Responsible and friendly Sales associate able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Overview
10
10
years of professional experience
Work History
Server
Tommy Bahama
Sarasota, Florida
03.2021 - 06.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected orders and relayed them to bartenders quickly and accurately.
Server
Brick's Smoked Meats
Sarasota, FL
05.2017 - 10.2019
- Checked identification to enforce age requirement for alcoholic beverages
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
- Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift
- Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales averaging of $300
- Prepared beverages and filled food orders for customers
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Driver
IRide Shuttle
Sarasota, FL
03.2017 - 12.2017
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction
- Displayed products properly at customer sites and according to company specifications and policies
- Coordinated efficient routes to avoid delays and optimize schedules
- Maintained positive relationships with customers through communication and leading for valuable information
- Upheld high standards of professionalism and discretion when working with high-value clients
- Assessed vehicle after each shift for damage and kept it properly cleaned and maintained
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk
- Generated consistent referrals and repeat business by providing friendly and fast service
- Stayed in open communication with existing customers to offer immediate access to new products
- Immediately addressed problems with customers to promote speedy resolution
- Answered, scheduled and responded to reservation calls at specific times and locations
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns
Sales Associate
Invicta Watch Group
Sarasota, FL
05.2015 - 11.2016
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Protected purchase items with proper bagging and wrapping to prevent damage
- Pursued resolutions to achieve complete satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Achieved sales goals of $1800 and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Fielded questions and solved problems by informing customers of current promotions and store policies
- Approached browsing customers to initiate conversations to determine buying preferences
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 80%
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
Sales Associate
Oakley
Ellenton, FL
04.2013 - 03.2015
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Engaged with customers to effectively build rapport and lasting relationships
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Maintained records related to sales, returns and inventory availability
- Processed product returns and assisted customers with other selections
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Maintained customer satisfaction while handling more then 3 products returns quickly and professionally
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Educated customers on promotions to enhance sales
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Developed, marketed and sold full range of glasses products, including extra lenses and new glasses cases
Cook Preap
Hungry Howie's Pizza
Ellenton, FL
03.2012 - 05.2014
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Packaged, arranged and labeled ingredient stock, storing at established temperatures
- Inspected and cleaned food preparation areas to guarantee safe, sanitary food-handling practices
- Prepared items like bacon ahead of time to promote efficiency in dish garnishing
- Maintained clean, hygienic kitchen work space by sweeping, mopping and taking out trash
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
- Washed, peeled and cut various fruits and vegetables to prepare for serving
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
- Prepared ingredients for menu items
- Managed opening and closing shift kitchen tasks
- Cooked all menu items according to specified instructions
Education
High School Diploma -
Colegio Estadual Plinio Carneiro Da Silva
Teofilandia, Bahia, Brazil.Skills
- Liquor, Wine and food service
- Sale expertise
- Menu memorization
- High-volume dining
- Hospitality service expertise
- Point of sale knowledge
- Food sales and promotion
- Daily specials memorization
- Performance improvement
- Communication skills
- Item promotion
- Service agreements
- Account servicing
- Strategic planning
- Scheduling understanding
- Sales
- Effective sales techniques
- Client service
- Staff training
- Interpersonal communication skills
- Marketing understanding
- Language skills
- Portuguese, Spanish, English, language fluency
- Point of Sales (POS) System operations
- Customer needs assessments
- Cool Under Pressure
- Specials Promotion and Upselling
- Able to Lift 30 Pounds
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server
Tommy Bahama
03.2021 - 06.2022
Server
Brick's Smoked Meats
05.2017 - 10.2019
Driver
IRide Shuttle
03.2017 - 12.2017
Sales Associate
Invicta Watch Group
05.2015 - 11.2016
Sales Associate
Oakley
04.2013 - 03.2015
Cook Preap
Hungry Howie's Pizza
03.2012 - 05.2014
High School Diploma -
Colegio Estadual Plinio Carneiro Da Silva
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