WESSLEY CAMPBELL
Denton,TX
Summary
Dedicated Lead Field Service Technician with a strong background at M.S. Air Inc, recognized for leadership in team settings and exceptional problem-solving abilities. Demonstrates a proven ability to optimize workflows while consistently delivering outstanding customer service. Expertise includes PLC troubleshooting and mechanical diagnostics, effectively driving efficiency and resolving complex challenges swiftly. Aims to leverage technical skills in a dynamic environment to further enhance operational performance.
Overview
14
14
years of professional experience
Work History
Lead Field Service Technician
M.S. Air Inc
Fort Worth, TX
05.2023 - Current
- Created detailed reports summarizing findings from completed jobs.
- Identified opportunities for cost savings through improved workflow processes.
- Reviewed work orders prior to dispatch to ensure accuracy of information provided by the customer.
- Assisted junior technicians with installation and repair services as needed.
- Resolved conflicts between customers and technicians related to job performance.
- Conducted training sessions for new technicians on proper use of tools and equipment.
- Provided feedback on technician performance to management staff.
- Participated in weekly meetings with management staff to discuss upcoming projects and review current progress.
- Troubleshot, diagnosed and resolved complex customer issues with minimal guidance.
- Provided technical support to customers via phone and in-person visits.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
Field Service Technician
Air Specialty & Equipment Company
Fort Worth, Texas
06.2022 - 05.2023
- Provided technical support to customers over the phone and via email.
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Repaired and maintained production machinery in accordance with manufacturer specifications.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
- Performed routine maintenance on machinery to ensure optimal performance.
- Performed troubleshooting on electronic circuits and systems.
- Conducted regular inspections of work sites for hazardous conditions or potential safety risks.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Replaced faulty parts or components following diagrams or blueprints.
- Responded promptly to emergency service requests from clients.
Lead Service Technician
Air Power Sales & Service
Euless, TX
05.2017 - 06.2022
- Tested and evaluated compressed air systems equipment, air dryers and other components
- Provided leadership to other coworkers by communicating priorities and assigning tasks
- Responded to service requests and on-call emergencies with timeliness and professionalism
- Documented machine information, maintenance parts and fluids used and repairs completed on work orders
- Observed safety protocols, EPA requirements and OSHA guidelines
- Interpreted engineering drawings, flow sheets and piping drawings to verify proper execution of service and installation procedures
- Executed troubleshooting and diagnosis for compressor problems/malfunctions
- Provided air dryer support for both locations of Air Power (Euless, Longview)
Power Generator Mechanic / Startup Team Lead Tech
National Oilwell Varco
Bridgeport, TX
10.2010 - 05.2016
- Coordinated parts and transportation to handle on-site generator work
- Completed advanced work on precise power-generation sets, tactical utility and associated equipment up through 2.5 megawatt units
- Worked with complex electronic test instruments and computer-based diagnostic equipment to determine maintenance requirements
- Managed monthly operational tests of generator systems, portable HVAC units, light tower sets and coordinated repairs of units and auxiliary systems
- Responded to multiple states for emergency situations and complexed jobs to implement the most effective solutions, quickly recovering operations and power output levels
- Adjusted generator output to match the phase, frequency or voltage of electricity traveling to associated panels
Education
MK5 Level 2 / Z Track Level 2 / VSD-B Level 2 - Atlas Copco Controls
Compressed Air Service Academy
Rock Hill, SC08-2024
G Track Level 2 - Atlas Copco
Compressed Air Service Academy
Rock Hill, SC07-2024
Advanced Level - Passat Series Distributor Training
Sauer Compressors USA
Stevensville, MD10-2023
Speaking Skills Lab Creating & Delivering Compelling Presentations - Career Development
National Oilwell Varco University
Houston, TX11.2014
HVAC Certified TYPE I - TYPE II - EPA Approved refrigerant program
ESCO Institute
Carrollton, TX11.2012
Technical Training Levels 1-3 - Fundamentals of AC Generator's
Cummins Power Generation Training
Arlington, TX09.2007
Interior Communications Electrician - Data Multiplexing Systems Electrician, Rescue Swimmer
US Navy Military Training
12.2004
Skills
- Team leadership
- Positive influencing
- Delegating
- Adaptability
- Efficiency under pressure
- Mechanical knowledge
- Electrical knowledge
- Gas/diesel powered equipment knowledge
- PLC troubleshooting
- PLC repair
- PLC programming
- Analytic skills
- Problem solving skills
- Understanding mechanical problems
- Determining resolutions
- Employing appropriate solutions
Accomplishments
- Service Tech Of The Year 2024
Timeline
Lead Field Service Technician
M.S. Air Inc
05.2023 - Current
Field Service Technician
Air Specialty & Equipment Company
06.2022 - 05.2023
Lead Service Technician
Air Power Sales & Service
05.2017 - 06.2022
Power Generator Mechanic / Startup Team Lead Tech
National Oilwell Varco
10.2010 - 05.2016
MK5 Level 2 / Z Track Level 2 / VSD-B Level 2 - Atlas Copco Controls
Compressed Air Service Academy
G Track Level 2 - Atlas Copco
Compressed Air Service Academy
Advanced Level - Passat Series Distributor Training
Sauer Compressors USA
Speaking Skills Lab Creating & Delivering Compelling Presentations - Career Development
National Oilwell Varco University
HVAC Certified TYPE I - TYPE II - EPA Approved refrigerant program
ESCO Institute
Technical Training Levels 1-3 - Fundamentals of AC Generator's
Cummins Power Generation Training
Interior Communications Electrician - Data Multiplexing Systems Electrician, Rescue Swimmer
US Navy Military Training
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