Westen Smith
San Jose,CA
Summary
Highly effective at keeping facilities running smoothly with skilled diagnostics, troubleshooting and problem-solving abilities. Organized, hardworking and proactive in correcting issues early. Excellent written and verbal communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Moreno and Associates
09.2024 - 02.2025
- Managed and supervised a team of painters and worked together to complete jobs.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered high-quality results with attention to detail in applying multiple coats of paint as needed for a polished finish.
- Ensured client satisfaction with frequent communication, addressing concerns, and providing updates on progress.
- Increased customer satisfaction by thoroughly understanding their requirements before beginning the painting process.
- Observed safety protocols set by company to avoid hazardous conditions.
- Used paint remover, scrapers and brushes to remove old paint.
- Adapted to changing project requirements, quickly learning new methods or techniques as needed to meet client expectations.
Facilities Technician
The Bay Club Company
03.2023 - 03.2024
- Troubleshooting
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Improved overall safety within the facility by identifying potential hazards and implementing corrective actions.
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
- Served as a liaison between management teams and external contractors during construction projects.
- Reduced equipment downtime by implementing preventive maintenance programs and coordinating timely repairs.
- Enhanced facility efficiency by conducting regular maintenance checks and addressing issues promptly.
- Maintained cleanliness around club
- Build furniture
- Keep the entire club organized (closets, workspaces, pool decks)
- Painting
- Writing reports
- Provide support to operations managers
Operations Manager
The Bay Club Company
06.2022 - 02.2023
- Greeted members
- Processed payments
- Provided tours of the property
- Ran the club when upper management where absent
- Ensure cleanliness and overall organization of all areas of the Club at all times, including fitness areas, locker rooms, café, and general areas
- Manage performance of staff
- Solved conflicts for members and staff
- Open and closed club
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
Executive Administrative Assistant
SIVA Property Management
09.2019 - 09.2022
- Accounting
- Set up appointments
- Introduced prospective tenants to types of units available and performed tours of premises.
- Managed vendors
- Conducted property inspections
- Collected rent payments
- Served eviction notices
- Acted as a liaison between owners and renters
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Wrote property inspection reports
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained confidentiality when handling sensitive information, protecting company interests, owner and tenant privacy.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Education
No Degree - Marketing
West Valley College
01-2025
No Degree - Marketing
Concordia University
05.2019
High School Diploma -
Leigh High School
San Jose, CA06.2016
Skills
- Marketing
- Management
- Time management
- Customer support
- Social media management
- Microsoft Office
- Organizational Skills
- Customer service
- Commercial painting
- Property Management
- Data entry
- Project coordination
- Search Engine Optimization (SEO)
- Organizational skills
- Report writing
- Equipment installation
- Preventive Maintenance
- Groundskeeping
- Painting and patching
- Mechanical troubleshooting
- Painting skills
- Plumbing
- Work order processing
- Drywall repair
- Pool maintenance
- Graffiti removal
Certification
- Mobile Elevating Work Platform October 2024 to October 2029
- CPR Certification April 2023 to April 2025 Took and passed cpr certification course
Timeline
Administrative Assistant
Moreno and Associates
09.2024 - 02.2025
Facilities Technician
The Bay Club Company
03.2023 - 03.2024
Operations Manager
The Bay Club Company
06.2022 - 02.2023
Executive Administrative Assistant
SIVA Property Management
09.2019 - 09.2022
No Degree - Marketing
West Valley College
No Degree - Marketing
Concordia University
High School Diploma -
Leigh High School
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