Westley Babbie
Mooers Forks,NY
Summary
Dedicated animal care professional with experience at PetSmart, skilled in proper bathing techniques and strong communication. Proven ability to enhance customer satisfaction through exceptional service and empathy for animals. Recognized for training new staff and streamlining processes, contributing to a positive workplace culture and improved efficiency in dog bathing services.
Overview
5
5
years of professional experience
Work History
Professional Dog Bather
PetSmart
11.2023 - Current
- Performed thorough bathing and grooming of dogs to enhance cleanliness and comfort.
- Utilized specialized bathing tools to ensure efficient and safe handling of various dog breeds.
- Maintained cleanliness and organization of bathing area, adhering to health and safety standards.
- Assisted in educating pet owners on proper dog care techniques during grooming sessions.
- Monitored dogs for signs of stress or discomfort, ensuring a positive bathing experience.
- Collaborated with team members to streamline workflows and improve service efficiency.
- Provided exceptional customer service by addressing client concerns regarding pet care needs.
- Trained new staff on best practices for dog bathing techniques and equipment usage.
- Increased efficiency in the bathing process by implementing a streamlined system for organizing and managing supplies.
- Supported front desk staff when needed, taking appointments and answering client inquiries regarding dog bathing procedures and pricing options.
- Provided exceptional customer service by actively listening to client concerns and addressing their pet''s specific needs during the bathing process.
- Complied with all relevant regulations governing animal care facilities, including proper disposal of waste materials and adherence to mandated grooming standards.
- Reduced wait times for appointments through effective time management skills and efficient use of resources.
- Handled difficult or aggressive dogs with patience and skill, ensuring their safety as well as that of staff members during the bathing process.
- Kept abreast of industry trends and emerging techniques through continuous professional development opportunities such as workshops or seminars on animal care topics related specifically to dog bathers'' roles within the organization.
- Promoted a calming environment during baths by utilizing gentle handling techniques, reducing stress levels for both dogs and pet owners.
- Collaborated with groomers to ensure seamless handoff of dogs after bathing, leading to improved appointment scheduling.
- Maintained a clean and sanitary work environment, adhering to strict hygiene standards for the safety of both pets and staff members.
- Contributed to increased revenue by upselling additional services such as nail trimming or ear cleaning during the dog bathing process.
- Monitored inventory levels of supplies, submitting timely requests for reordering essential items necessary for daily operations.
- Enhanced customer satisfaction by providing thorough dog bathing services tailored to each pet''s unique needs.
- Contributed to a positive workplace culture by maintaining a professional attitude and demonstrating strong teamwork skills.
Professional Dog Walker
The Pooped Pooch
01.2021 - 08.2023
- Ensured safe handling and walking of multiple dogs, prioritizing their safety and well-being.
- Developed individualized walking routes based on dog behavior and preferences, enhancing overall client satisfaction.
- Maintained accurate daily logs of each dog's activities, health, and behavior for owner updates.
- Trained new dog walkers on best practices for canine care and customer service standards.
- Communicated effectively with pet owners regarding any behavioral issues or health concerns observed during walks.
- Implemented time management strategies to optimize scheduling of walks, reducing wait times for clients.
- Fostered positive relationships with clients through regular updates and personalized care approaches for their pets.
- Ensured dogs'' safety and well-being through attentive supervision during walks.
- Conducted pre-walk assessments to evaluate each dog''s readiness for the walk and identify any potential risks or hazards.
- Assisted clients in troubleshooting behavioral issues that arose during walks or at home by offering insights and recommendations from experience as a professional dog walker.
- Maintained open communication with clients, providing updates on their pets'' behavior, health, and progress.
- Enhanced client satisfaction by providing consistent and reliable dog walking services.
- Served as an advocate for animal welfare within the community promoting responsible pet ownership practices.
- Streamlined invoicing process using digital platforms which improved efficiency.
- Managed a busy schedule of multiple daily dog walks while maintaining punctuality and professionalism.
- Built strong relationships with clients, fostering trust and confidence in my services.
- Demonstrated responsibility by ensuring dogs were properly leashed, collared, and secured during walks.
Pizza Delivery Driver
Sals Pizzeria
10.2020 - 06.2021
Daycare Attendant
The Urban Hound
01.2021 - 10.2022
Bakery Worker
Whole Food Market
04.2021 - 09.2022
- Assisted in daily preparation of baked goods, ensuring freshness and quality standards.
- Operated bakery equipment, adhering to safety and sanitation protocols.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Monitored inventory levels, reporting discrepancies to management for timely restocking.
- Provided exceptional customer service, engaging with customers to enhance their shopping experience.
- Maintained cleanliness of workstations and equipment, contributing to overall store hygiene.
- Adapted quickly to changing demands and priorities in fast-paced environment.
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
- Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
Education
High School Diploma -
Northeastern Clinton Central School
Champlain, NY2015
Skills
- Proper bathing techniques
- Strong communication skills
- Empathy for animals
- Nail trimming proficiency
- Patience and calmness
- Sanitation and cleanliness
- Dog behavior
- Teamwork
- Animal handling
Timeline
Professional Dog Bather
PetSmart
11.2023 - Current
Bakery Worker
Whole Food Market
04.2021 - 09.2022
Professional Dog Walker
The Pooped Pooch
01.2021 - 08.2023
Daycare Attendant
The Urban Hound
01.2021 - 10.2022
Pizza Delivery Driver
Sals Pizzeria
10.2020 - 06.2021
High School Diploma -
Northeastern Clinton Central School