Weston Fowler
Newport,KY
Summary
Dynamic leader with proven expertise in process and procedure development and leadership skills honed at Lowes Home Improvement. Excelled in performance improvement, driving productivity, and enhancing customer experience through effective communication and time management. Achieved significant results by mentoring staff and optimizing operational efficiencies.
Overview
6
6
years of professional experience
Work History
Department Supervisor; Hardware
Lowes Home Improvment
05.2023 - Current
- Oversaw employee performance, identified and corrected departmental problems, as well as increased and maintained department productivity in compliance with company's standards.
- Offered hands-on assistance to customers, assessing individual customer needs, providing product reccomendations based upon that individualized assessment, and assisting with customer conflict resolution.
- Assisted new and current employees to succeed within the company by providing guidance, instruction, and encouragement.
Team Lead
Lowes Home Improvement
02.2022 - 05.2023
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Information Desk Attendant
Northern Kentucky University
11.2018 - 12.2021
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Strengthened communication skills through regular interactions with others.
- Compiled information from files and research to satisfy information requests.
Education
Bachelor of Arts - History
Northern Kentucky University
Newport, KY12.2021
Skills
- POS systems operations
- Stock management
- Growth planning
- Process and procedure development
- Leadership competency
- Leadership skills
- Performance Improvement
- Interactive communication skills
- Time Management
Timeline
Department Supervisor; Hardware
Lowes Home Improvment
05.2023 - Current
Team Lead
Lowes Home Improvement
02.2022 - 05.2023
Information Desk Attendant
Northern Kentucky University
11.2018 - 12.2021
Bachelor of Arts - History
Northern Kentucky University
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