Weston Rock
Seattle,WA
Summary
Energetically leveraged customer service and problem-solving skills at First Choice In-home Care, enhancing client independence and quality of life. Expert in inventory management and POS systems, significantly improving operational efficiency. Achieved high customer satisfaction ratings by prioritizing safety and timely deliveries, showcasing a blend of hard and soft skills with a focus on achievements.
Overview
18
18
years of professional experience
Work History
Long Term Caregiver
First Choice In-home Care
Renton, WA
05.2022 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
Delivery Driver
Instacart
Scranton, PA & Seattle, WA
01.2020 - Current
- Maintained punctuality in meeting scheduled pickup times from stores which allowed customers' groceries to be delivered within promised timeframes.
- Ensured accurate order fulfillment by double-checking items against the order before leaving the store.
- Enhanced route efficiency by utilizing GPS technology and maintaining knowledge of local traffic patterns.
- Promoted positive company image by providing excellent customer service throughout the delivery process.
- Adhered to all company safety protocols while loading, unloading, and transporting groceries to minimize risk of accidents or damage to products.
- Utilized mobile applications for tracking deliveries, managing inventory, and processing payments efficiently.
- Reduced delivery times by planning optimal routes and adjusting schedules as needed for unforeseen circumstances.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
Driver
DoorDash
Scranton, PA & Seattle, WA
03.2020 - 06.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Delivery Driver
Hot Mama's Pizza
Seattle, WA
08.2021 - 02.2022
- Delivered pizza to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Collaborated with restaurant staff to streamline order processes and improve overall efficiency during busy times.
- Streamlined delivery processes to make more deliveries per shift.
Cab Driver
Yellow Cab of Snohomish County, WA
Everett, WA & Lynnwood, WA
03.2016 - 02.2018
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Boosted customer convenience by offering multiple payment options including cashless transactions via mobile apps or credit cards.
- Informed passengers of estimated arrival times, remaining in constant communication during transit delays or detours.
- Prioritized passenger safety through vigilant monitoring of surrounding vehicles, pedestrians, cyclists, weather conditions.
- Handled cash transactions accurately, providing change when necessary for smooth payment processing.
- Enhanced company reputation by consistently receiving positive feedback from customers, leading to increased referrals and business opportunities.
- Navigated various routes with accuracy, using GPS and local knowledge to avoid traffic congestion.
- Developed strong relationships with clients through consistent punctuality and professional demeanor.
- Managed trip logs to track mileage, fuel usage, and expenses for accurate record-keeping purposes.
- Maintained a clean and comfortable vehicle for passengers, ensuring a pleasant riding experience.
- Adhered to all traffic laws and regulations while operating the taxi cab, ensuring passenger safety at all times.
- Assisted passengers with luggage and other personal items, demonstrating exceptional customer service skills.
- Safely transported customers with special needs, utilizing adaptive equipment when necessary to accommodate their requirements.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
Crew Member
Trader Joe's
Everett, WA
06.2006 - 07.2010
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Retrieved items for customers and verified prices.
- Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Maintained food safety standards by properly storing perishable items and monitoring expiration dates.
- Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
- Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean store environment.
- Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.
- Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
- Processed transactions quickly and accurately, maintaining a high level of professionalism at all times.
Education
High School Diploma - Art/History
Monroe High School
Monroe, WASkills
Customer Service
POS/Cash handling
Retail sales
Supervising experience
Housekeeping
Food prep/cook
Problem solving
Stocking
Merchandising
Inventory
Timeline
Long Term Caregiver
First Choice In-home Care
05.2022 - Current
Delivery Driver
Hot Mama's Pizza
08.2021 - 02.2022
Driver
DoorDash
03.2020 - 06.2023
Delivery Driver
Instacart
01.2020 - Current
Cab Driver
Yellow Cab of Snohomish County, WA
03.2016 - 02.2018
Crew Member
Trader Joe's
06.2006 - 07.2010
High School Diploma - Art/History
Monroe High School