Weston Suddreth
Sun City,AZ
Summary
As a detail-oriented professional, I am seeking a position as a Claims Specialist to help me advance my career and expand my knowledge in the claims industry. With more than five years of experience in claims and call center operations, I have a proven track record of efficiently managing heavy claim workloads in a fast-paced environment. I possess excellent communication, time management, and multitasking skills, with a strong commitment to driving business success in both the short- and long-term. My forward-thinking mindset allows me to compassionately and effectively mediate conflicts through strong written and verbal communication skills. Additionally, with over 14 years of diverse work experience in customer service, I am unmatched in maintaining customer satisfaction and contributing to company success.
Overview
17
17
years of professional experience
Work History
Total Loss Claims Adjuster
Nationwide
10.2023 - 11.2025
- Reduced processing time for claims by streamlining the evaluation process and ensuring accurate documentation.
- Facilitated a positive work environment by actively engaging in team meetings and contributing to collaborative discussions on claim handling strategies.
- Served as a liaison between policyholders, repair facilities, and other stakeholders to expedite claim resolution while maintaining open lines of communication.
- Conducted thorough investigations to verify coverage and accurately determine liability in complex cases.
- Developed expertise in various insurance policies, enabling accurate interpretation of coverage details for diverse clients.
- Maintained compliance with state regulations by staying current on industry changes and applying them to claim evaluations.
- Leveraged strong analytical skills to assess vehicle damages accurately and determine appropriate settlement amounts based on market values.
- Ensured consistency across departmental procedures by documenting processes and providing feedback on areas for improvement.
- Improved claims handling efficiency by maintaining organized records of all open and closed claims.
- Provided exceptional customer service, addressing policyholder concerns and answering questions regarding claim status.
- Contributed to team success by consistently meeting or exceeding performance metrics related to productivity, accuracy, and quality of work.
Senior Liability Claims Representative
Bristol West Insurance
02.2021 - 09.2023
- Examined reports, accounts, and evidence to determine accuracy and integrity of information.
- Initiates and conducts follow-ups, as well as demonstrating proficiency in utilizing claims systems and other related business systems.
- Processed a large workload of up to 100 claims in a fast-paced work environment.
- Verify policy coverages and apply industry-leading claims practices to efficiently conclude assigned cases in accordance with company guidelines.
- Reserves are managed to ensure adequacy, and claims payments authorized within delegated authority.
- Interviewed policyholders to verify information and obtain additional details.
- Investigates, confirms coverage, determines liability, establishes damages, reports status and negotiates the settlement of assigned cases.
- Presented detailed claims reports to aid management decision-making.
- Utilized CCC Valuations and Copart to process the total loss of first and third party vehicles, from first contact to final payments.
- Analyzed auto and fixed property damage estimates to ensure accuracy.
- Confidently partners with the Special Investigations Unit and Subrogation to expertly identify any fraud or subrogation opportunities. Provides top-notch assistance in preparing files for legal action, ensuring the best possible outcome.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Monitored and managed claim expenses to control costs and maximize profitability.
- Negotiated bodily injury claim settlements with claimants and attorneys to resolve disputes amicably.
- Outgoing personality and delivers outstanding customer service to all internal and external stakeholders, including prospective customers.
- Maintains optimal productivity through workload management, effective communication and a forward-thinking mindset
Department Manager
Floor And Decor
08.2014 - 02.2021
- Devised, deployed and monitored processes to boost long-term business success and doubled profit numbers for my department.
- Monitored inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance and project goals for employees and provided feedback on methods for reaching those milestones.
- Coached 80+ sales associates in product specifications, sales incentives, selling techniques, and every possible aspect of the flooring industry.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Monitored project schedules and deadlines for each project task while reporting any potential delays to project manager.
- Met with store manager and team members to provide detailed project reports and milestone updates.
- Accomplished project goals by defining scope of project and evaluated deadline estimates to implement change orders.
- Guided, coached and lead project teams, assigned tasks and evaluated performance and progression of project pace.
- Controlled product selection and flow in order to maximize sales and profit.
- Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
- Performed internal audits to maintain operating procedure and regulatory standards compliance.
Front End Supervisor
Ross Stores Inc.
05.2011 - 08.2014
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Promoted importance of security and customer tracking to minimize store losses.
- Structured budget monitoring and cash movements to minimize security risks and maintain tight controls.
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Volunteer
Christ's Church Of The Valley
01.2009 - 01.2020
- Took yearly trips to Mexico to help oversee construction of new homes for those in need
- As a Youth Coach, was responsible for the development of several High School age students every year
- Took a trip to Nairobi, Kenya to learn about other communities and help develop education programs for the less fortunate
- Planned and delivered numerous activities and special events for church youth program
- Oversaw special activities and monitored students during youth camps
- Greeted visitors cheerfully and answered questions to offer quality customer service
Education
Bachelor of Arts - Christian Studies
Grand Canyon University
Phoenix, AZ10.2024
Some College (No Degree) - Christian Studies
Arizona Christian University
Phoenix, AZHigh School Diploma -
Barry Goldwater High School
Phoenix, AZ05.2011
Skills
- Self-motivated and Highly Driven
- Cross-functional Communications
- Efficiency and Time Management
- Keeping Abreast of Industry Trends and Changes
- Microsoft Applications (Word, Excel, Outlook)
- Change Agent, Highly Adaptable
- Relationship Building and Management
- Innovative Mindset
- Career Growth Mindset
- Auto Claims Experience
- Claims Investigation
- Damage Assessment
Timeline
Total Loss Claims Adjuster
Nationwide
10.2023 - 11.2025
Senior Liability Claims Representative
Bristol West Insurance
02.2021 - 09.2023
Department Manager
Floor And Decor
08.2014 - 02.2021
Front End Supervisor
Ross Stores Inc.
05.2011 - 08.2014
Volunteer
Christ's Church Of The Valley
01.2009 - 01.2020
Bachelor of Arts - Christian Studies
Grand Canyon University
Some College (No Degree) - Christian Studies
Arizona Christian University
High School Diploma -
Barry Goldwater High School