Weston Godfrey

• Installed and configured software in a client/server network environment, ensuring seamless integration of systems.

• Supported the design and implementation of integrated networks, improving operational efficiency.

• Conducted on-site surveys and gathered data for optimized system configurations and customer satisfaction.

• Provided detailed technical documentation to support installation activities and enhance operational effectiveness.

• Managed critical infrastructure installations, ensuring seamless connectivity and system reliability.

• Managed and optimized network operations, ensuring compliance with Department of Defense (DoD) security standards.

• Planned and executed installations and configurations of LANs and WANs, enhancing connectivity for AirForce personnel.

• Coordinated procurement of necessary equipment, contributing to mission effectiveness and improved communication capabilities.

• Conducted ongoing maintenance, troubleshooting, and support to maintain system performance and readiness.

• Provided comprehensive technical support for peripherals, addressing issues with printers, copiers, and other devices.

• Developed and implemented solutions to ensure system reliability and integrity.

• Monitored IT mission equipment, including servers, clients, routers, and switches, ensuring operational readiness.

• Acted as an escalation manager to liaise between operations and support for rapid issue resolution.

• Prepared and disseminated information reports and presentations for project leadership.

• Provided basic troubleshooting to resolve technical problems and ensure system functionality.

• Administered and maintained client networks, servers, and telecom equipment for the Government Network Operations Security Center (GNOSC) and Enterprise Network Operations Security Center (ENOSC).

• Managed events, degradations, and outages using CA Spectrum and Service Desk Manager tools.

• Provided Tier 1 and Tier 2 support, ensuring prompt issue resolution and maintaining system integrity.