Wezi Maseko
24 Mabel Street Townsview,Gauteng
Summary
Dynamic and results-oriented professional with a proven track record in sales, customer service, and client advising. Skilled in problem-solving, active listening, and time management to foster effective collaboration with customers and team members. Committed to delivering high-quality service while creating positive experiences for clients through exceptional communication and problem-solving abilities. Strong people skills, tenacious attitude towards challenges, and excellent grasp of internet technology contribute to successful customer interactions and support.
Overview
8
8
years of professional experience
Work History
Client Advisor
Nedbank
06.2022 - 12.2024
- Delivered first class customer service in fast-paced telephony role since 2017.
- Provide client prospects with expert advice on banking product solutions that will ensure that their objectives are met.
- Keep detailed notes on prospect and client interactions, with full and effective use of the firm's CRM system.
- Stayed current on processes and procedures to offer relevant assistance.
- Increased revenue by upselling and recommending products.
- Served customers to drive sales and deliver top-quality experiences.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Ensure work completed to plan, progress reviewed and corrective action taken by monitoring activities, reviewing action plans and taking corrective action.
- Understand and meet the In-retailer market client need through conducting client needs-based analysis aligned to Nedbank procedures and the FAIS Act.
- Developed financial plans to meet clients' long-term objectives, enhancing their financial security.
- Regularly reviewed client accounts, maximising benefits and gains to deliver ongoing client satisfaction.
Personal loan consultant
Nedbank
12.2017 - 05.2022
- Determined financial situation of clients by gathering and analysing financial documentation.
- Fostered positive customer outcomes by tactfully challenging existing processes and optimising initiatives to meet clients' needs.
- Supported clients throughout the entire loan process, addressing concerns and answering questions promptly.
- Streamlined the loan application process, resulting in faster approvals and disbursements for customers.
- Ensured compliance with lending regulations by meticulously reviewing applications for accuracy and completeness.
- Educated customers on credit management strategies, helping them improve their credit scores over time.
Sales Intern
Nedbank
03.2017 - 11.2017
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Participated in sales meetings and presentations to gain knowledge and insight.
- Managed customer expectations and helped navigate sales processes.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Generated reports to track sales activity and performance.
- Addressed customer queries and complaints with prompt and professional responses.
Service consultant
Nedbank
01.2025 - I currently work here
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Contributed to business growth by confirming that customers were satisfied with service and quality.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Achieved company targets by implementing successful sales strategies.
- Provided accurate quotes and price information to inform customer decision-making.
Education
Bachelor of Technology - Marketing
Vaal university of technology
Vanderbjilpark, Gauteng11.2016
Diploma - Marketing
Vaal university of technology
Vanderbijlpark, Gauteng11.2015
Skills
- Cross selling
- Customer service
- Teamwork
- Innovative
- Customer relationship management
- Customer care
- Product and service sales
- Customer retention strategies
- Proactive outreach
- Sales
Timeline
Service consultant
Nedbank
01.2025 - I currently work here
Client Advisor
Nedbank
06.2022 - 12.2024
Personal loan consultant
Nedbank
12.2017 - 05.2022
Sales Intern
Nedbank
03.2017 - 11.2017
Bachelor of Technology - Marketing
Vaal university of technology
Diploma - Marketing
Vaal university of technology
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