CKY FERGUSON
Gilbert,AZ
Summary
Results-driven Assistant Manager with extensive experience in retail and restaurant operations. Streamlines workflows, coaches teams, and enforces service standards to enhance guest experiences. Demonstrates strong problem-solving skills by managing inventory, coordinating shifts, and maintaining efficiency during peak periods.
Overview
8
8
years of professional experience
Work History
ASSISTANT MANAGER
QuikTrip
Mesa, AZ
01.2020 - Current
- Supported daily store operations, ensuring efficient workflows and adherence to company procedures.
- Guide and support clerks during shifts, communicate priorities, and encourage a cooperative, service-focused team environment.
- Maintained high standards for customer service, store appearance, and cleanliness to enhance shopper experience.
- Coordinated shift responsibilities, including opening and closing duties and overnight coverage.
- Monitored product availability and organized merchandise to optimize shelf presentation and accessibility.
- Adapt to changing store needs by balancing customer service, team support, and operational tasks.
SHIFT LEAD
Black Bear Diner
Mesa, AZ
01.2019 - 12.2020
- Guided team members through shift responsibilities, reinforcing service expectations to enhance customer satisfaction.
- Trained new employees on company policies and operating procedures to ensure adherence to customer-service standards.
- Supported daily restaurant operations by organizing tasks to ensure smooth service workflow.
- Responded to guest questions and concerns professionally to help maintain a welcoming dining experience.
- Monitored inventory and restocking needs to help keep supplies available for daily service.
Education
HIGH SCHOOL DIPLOMA -
Higley High School
01-2019
Skills
- Operations management
- Inventory management systems
- POS systems
- Inventory and store management
- Staff training
- Team leadership
- Customer communication
- Problem-solving skills
- Microsoft Office applications
Personal Information
Title: Assistant Manager
Timeline
ASSISTANT MANAGER
QuikTrip
01.2020 - Current
SHIFT LEAD
Black Bear Diner
01.2019 - 12.2020
HIGH SCHOOL DIPLOMA -
Higley High School