William Soura III
Spokane,WA
Summary
Reliable Grocery Clerk with background in providing efficient customer service, managing stock levels and maintaining cleanliness in store aisles. Capable of handling multiple tasks simultaneously while maintaining high standards of work. Demonstrated strengths include strong organization skills, adaptability and ability to work effectively in fast-paced environments. Previous roles have resulted in enhanced customer satisfaction and streamlined store operations.
Overview
28
28
years of professional experience
Work History
Grocery Clerk
Fred Meyer
Spokane, WA
03.2023 - Current
- Assisted customers with locating items in the store, answered questions about products and prices.
- Stocked shelves, rotated merchandise and ensured product freshness.
- Maintained cleanliness of the store by sweeping floors, mopping up spills and organizing shelves.
- Organized backroom storage areas according to company standards for safety and efficiency.
- Inspected incoming shipments for damages or discrepancies between order forms and actual delivered goods.
- Provided assistance with loading groceries into customer vehicles upon request.
- Utilized knowledge of store layout to direct customers towards desired items quickly.
- Set up displays for seasonal promotions or events in accordance with company guidelines.
- Assisted with training new employees on proper operation of cash registers, stocking procedures and customer service protocols.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Identified and quickly handled spill clean-up.
Store Night Clerk
Fred Meyer
Grants Pass, OR
01.2022 - 03.2023
- Greeted customers, answered questions, and provided assistance with locating merchandise.
- Verified prices and descriptions of items on shelves to ensure accuracy.
- Stocked shelves with incoming merchandise from backroom inventory.
- Maintained cleanliness of store by sweeping, mopping, and organizing shelves.
- Assisted customers in carrying groceries out to their vehicles.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Assisted management with counting inventory.
Private Contractor
Self-employeed
Grants Pass, OR
12.2008 - 01.2022
- Stocked shelves with new or relocated items according to planogram specifications.
- Adjusted shelves, bins, racks, and temporary displays to match provided plans.
- Reshelved product with speed and efficiency to minimize disturbance to store operations.
- Applied skills to complete new store builds, full store resets and specific department updates.
- Built and installed fixtures to match schematic designs.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Assisted in demolition of existing walls, fixtures and flooring to prepare for remodeling.
- Organized materials needed for remodeling projects, such as lumber, drywall, paint and tools.
- Measured and cut pieces of wood and other materials accurately to ensure proper fit during installation.
- Installed insulation, drywall, trim and other components according to blueprints or verbal instructions from management.
- Maintained a clean job site by disposing of debris properly and safely.
- Assisted with the installation of kitchen cabinets, countertops, sinks and faucets.
- Assisted in the installation of doors, windows and framing.
- Helped install plumbing fixtures such as toilets, bathtubs and showers and related piping systems.
- Loaded and unloaded materials onto trucks for transport to job sites.
- Utilized ladders or scaffolding when necessary to access hard-to-reach areas.
- Cut materials to specified sizes for installation using power saws and tile cutters.
Third Key Manager
GameStop
Spokane, WA
12.1999 - 03.2005
- Provided exceptional customer service by helping customers find the right products for their needs.
- Resolved customer complaints in a professional manner.
- Ensured compliance with company policies and regulations at all times.
- Performed opening and closing duties including cash handling, setting alarms.
- Processed returns and exchanges according to company policy.
- Assisted customers with locating and securing desired products.
- Researched out-of-stock items to find additional inventory in other store locations.
Office Assistant
Gregory R. Heline & Associates
Spokane, WA
12.1996 - 03.2005
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Cleaned and sanitized bathrooms, break rooms, and other common areas to maintain a healthy work environment.
- Swept and mopped floors, vacuumed carpets, and emptied all trash cans in the office building daily.
- Stocked supplies such as paper towels, toilet paper and soap for employee use in restrooms.
- Dusted furniture and wiped windowsills throughout the office building on a regular basis.
Repossession Agent
Auto Recovery Ser Inc
Spokane, WA
12.1996 - 03.2005
- Performed skip tracing to locate individuals and vehicles.
- Verified accuracy of account information and documentation related to repossession orders.
- Inspected and evaluated collateral prior to repossession.
- Maintained detailed records of all activities, including contacts made with debtors.
- Visited debtor's residence or place of employment for asset recovery.
- Adhered to state laws regarding repossessions, privacy rights, and other regulations.
- Utilized a variety of databases and resources to trace assets across multiple states.
- Collaborated with lenders, law enforcement agencies, legal counsels, clients, and debtors in order to ensure successful recoveries.
- Handled difficult situations involving angry debtors while maintaining professionalism.
- Drove company vehicle safely during transport of recovered assets.
- Organized paperwork associated with each case prior to filing in the office.
- Performed regular maintenance on mowers, blowers, trimmers, edgers, and other yard equipment.
- Operated power washers to clean decks, driveways, patios, walkways .
- Assisted with snow plowing duties during winter months.
- Cut down dead trees with chainsaws when needed.
Car Wash Manager
Wandermere 76
Spokane, WA
06.2000 - 11.2002
- Scheduled, assigned and supervised staff members in the car wash department.
- Analyzed customer complaints regarding car wash services and implemented appropriate corrective action.
- Monitored all equipment used during the car wash process to ensure it was functioning properly.
- Ensured safety protocols were followed at all times while cars were being washed or serviced.
- Conducted regular inventory of supplies needed to operate the car wash facility efficiently.
- Inspected vehicles before and after they were washed to ensure quality standards were met.
- Maintained records of daily transactions, such as number of cars serviced, revenue collected.
- Assisted customers with inquiries about pricing, services offered.
Education
GED -
Spokane Falls Community College
Spokane, WA01-2001
Some College (No Degree) -
Spokane Community College
Spokane, WASkills
- Pallet Jack Operation
- Shrinkage prevention
- Customer Service
- Store Cleaning
- Inspecting merchandise
- Price Checking
- Crate breakdown
- Display Setup
- Product Merchandising
- Stock Rotation
- Temperature Monitoring
- Customer service-focused
- Grocery products knowledge
- Safety practices
- Product ordering
- Teamwork and Collaboration
- Inventory Counts
- Training and mentoring
- Merchandise Stocking
- Heavy Lifting
- Loading and unloading procedures
- Merchandising skills
Timeline
Grocery Clerk
Fred Meyer
03.2023 - Current
Store Night Clerk
Fred Meyer
01.2022 - 03.2023
Private Contractor
Self-employeed
12.2008 - 01.2022
Car Wash Manager
Wandermere 76
06.2000 - 11.2002
Third Key Manager
GameStop
12.1999 - 03.2005
Office Assistant
Gregory R. Heline & Associates
12.1996 - 03.2005
Repossession Agent
Auto Recovery Ser Inc
12.1996 - 03.2005
GED -
Spokane Falls Community College
Some College (No Degree) -
Spokane Community College
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