Summary
Overview
Work History
Education
Skills
Timeline
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Whaley Sherri

Vermilion,OH

Summary

Adept at elevating guest experiences and fostering customer loyalty, I significantly boosted sales and satisfaction at Rudy’s Bar and Grill. My expertise in POS systems and passion for service excellence, coupled with effective employee training and adherence to sanitation standards, has consistently enhanced operational efficiency and profitability.

Overview

15
15
years of professional experience

Work History

Rudy’s Bar and Grill

Andrew Stepp
12.2018 - Current
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Explained daily specials and beverage promotions to exceed daily sales goals.

Canoe Club Wine Bar

Mark Lagrange
09.2015 - 05.2020
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Quaker Steak and Lube

Jeremy Kennison
05.2009 - 06.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed strict recipes and drink measurements to minimize product used.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Completed requisitions to maintain required stock par levels.

Education

Graduate Hours - Education

Ashland College
Ashland, OH

Bachelor Of Arts - Psychology

University of Toledo
Toledo, OH
06.2003

Skills

  • Guest satisfaction
  • POS systems proficiency
  • Sanitation Standards
  • Employee Training
  • Passion for customer satisfaction
  • Customer loyalty

Timeline

Rudy’s Bar and Grill

Andrew Stepp
12.2018 - Current

Canoe Club Wine Bar

Mark Lagrange
09.2015 - 05.2020

Quaker Steak and Lube

Jeremy Kennison
05.2009 - 06.2018

Graduate Hours - Education

Ashland College

Bachelor Of Arts - Psychology

University of Toledo

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Whaley Sherri