Whalybrown Aumoithe
Brooklyn
Summary
Dynamic Behavioral Health Associate with proven expertise in crisis intervention and patient counseling at New York City Health and Hospitals. Skilled in relationship building and implementing coping strategies, I effectively monitor behaviors and promote well-being, empowering clients to navigate challenges and enhance their mental health.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Behavioral Health Associate
New York City Health And Hospitals
Brooklyn
07.2021 - Current
- Provided crisis intervention services to individuals experiencing a behavioral health emergency.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Counseled clients or patients individually or in group sessions to assist in overcoming dependencies, adjusting to life or making changes.
- Implemented stress-reduction techniques to promote patient relaxation and well-being.
- Provided education and resources to patients and families about mental health conditions and coping mechanisms.
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
CPEP Clerk
New York City Health And Hospitals
Brooklyn
04.2020 - 07.2021
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Processed and prepared business or government forms and expense reports.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Computed, recorded and proofread data or reports.
- Organized and maintained filing systems for confidential documents.
- Answered telephones, directed calls, and took messages.
Operations Manager
Home Depot, USA
Queens
06.2002 - 10.2019
- Built strong operational teams to meet process and production demands.
- Measured and reviewed performance via KPIs and metrics.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Monitored progress by establishing plans, budgets and measuring results.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Education
Associate of Applied Science - Mass Communication
Kingsborough Community College
Brooklyn, NY06-1999
Skills
- Crisis intervention
- Behavior monitoring
- Coping strategies
- Team collaboration
- Patient counseling
- Active listening
- Relationship building
Certification
- BLS/CPR
Affiliations
- Managed and lead Team Depot volunteer program, designed to help improve the homes and lives of veterans, and improving communities affected by natural disasters.
- Organized and promoted local community gatherings and basketball tournaments, to empower underprivileged youths.
- Credited music producer
Languages
English
Professional
Creole
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Behavioral Health Associate
New York City Health And Hospitals
07.2021 - Current
CPEP Clerk
New York City Health And Hospitals
04.2020 - 07.2021
Operations Manager
Home Depot, USA
06.2002 - 10.2019
Associate of Applied Science - Mass Communication
Kingsborough Community College
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