Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jooris Jensen

Miami,FL

Summary

Consistently high-performing team member recognized for quickly mastering new skills and processes, driving operational excellence, and exceeding performance benchmarks. Adept at adapting to fast-paced environments and evolving challenges while maintaining a strong focus on delivering exceptional customer experiences. Passionate about sharing knowledge and mentoring peers to foster a collaborative, inclusive, and high-achieving team culture.

Overview

4
4
years of professional experience

Work History

Operations Specialist

Apple
01.2024 - Current
  • Consistently outperform store benchmarks by ranking highly on GBI Runner leaderboard, and consistently achieving a 94%+ on-time delivery rate.
  • Lead critical projects including the iPhone 16E launch and RFP section reorganization, demonstrating ability to quickly learn new procedures and effectively coordinate cross-team efforts.
  • Act as a mentor by informally guiding new and experienced team members, sharing knowledge, demonstrating best practices, and serving as a reliable resource to support their growth and confidence.
  • Regularly support customer-facing initiatives, flexing between operational and product zone roles to assist with sales and customer engagement during peak times, contributing to a seamless customer journey.
  • Deliver clear, empathetic communication and technical guidance tailored to diverse customer needs.
  • Adapt rapidly to shifting priorities and operational challenges, maintaining accuracy and efficiency across inventory, fulfillment, and preservation functions.

Specialist

Apple
08.2024 - 01.2025
  • Supported multiple customers simultaneously, delivering tailored recommendations based on deep product knowledge to create personalized ownership experiences.
  • Actively promoted AppleCare+ , educating customers on benefits to increase product value and satisfaction.
  • Served as a go-to resource for peers, including those hired alongside me, answering technical product questions and sharing practical knowledge to boost team confidence and effectiveness.
  • Provided strong, informed accessory recommendations that complemented customer purchases, boosting overall sales and enhancing user experience.
  • Stayed up to date on Apple products, services, and purchase options to ensure accurate, relevant customer education and support.
  • Collaborated closely with team members to maintain a positive, inclusive environment that encouraged curiosity and shared learning.

Shift Supervisor

Starbucks
10.2021 - 07.2024
  • Led daily store operations during shifts, coordinating team activities and ensuring smooth workflow in a fast-paced environment.
  • Mentored and coached over a dozen baristas, fostering skill development and supporting career growth, with approximately 25% promoted within their first year.
  • Designed and implemented the store’s Coffee Master training program, deepening team product knowledge and elevating customer engagement.
  • Managed customer service quality and operational metrics by providing clear guidance, real-time feedback, and hands-on support.
  • Collaborated with store leadership to address challenges, streamline processes, and maintain a positive, inclusive work environment.
  • Acted as a reliable point of escalation for team and customer concerns, demonstrating accountability and problem-solving under pressure.

Education

High School Diploma -

Santaluces Community Highschool
Lantana, FL
06-2020

Skills

  • Rapid Technical Learning & Adaptation
  • Peer Mentorship & Knowledge Sharing
  • Cross-Functional Collaboration & Project Leadership
  • Communication Tailored to Diverse Audiences
  • Inventory Systems & Process Optimization
  • Inclusive Team Building & Leadership
  • Customer-Centric Problem Solving & Support
  • Project Management

Languages

English
Native or Bilingual
German
Native or Bilingual
Spanish
Elementary

Timeline

Specialist

Apple
08.2024 - 01.2025

Operations Specialist

Apple
01.2024 - Current

Shift Supervisor

Starbucks
10.2021 - 07.2024

High School Diploma -

Santaluces Community Highschool

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