Maryam Bell
DSP
Williamsport,PA
Summary
Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
23
23
years of professional experience
Work History
Direct Support Professional
Hope Enterprises
11.2016 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted disabled clients to support independence and well-being.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Monitored progress and documented patient health status changes to keep care team updated.
Barista/ Cashier
Cosi Inc
06.2008 - 05.2009
- Sanitized food preparation and lobby areas and utensils in compliance with guidelines
- Processed cash and credit card transactions
- Prepared and filled customer food and beverage orders promptly and accurately
- Provided friendly, courteous and professional customer service at a fast paced restaurant.
Customer Care Agent
American Customer Care
08.2006 - 12.2006
- Provided friendly customer service
- Collect and deposit payments
- Maintain files records, and reports, selling merchandise
- Solicited orders for goods or services
- Advise and interview customers using telephone communication techniques
- Utilize computers to enter, access, and retrieve data
- Conducted sales presentations and demonstrated goods and services.
Trainer/Cashier
McDonald's
08.2003 - 07.2006
- Provided friendly and professional customer service at a fast paced restaurant
- Trained employees in cashier and drive thru procedures, as well as customer service techniques
- Processed cash and credit card transactions
- Sanitized dining and food prep areas.
ISS Associate 1/Dietary
Susquehanna Health Systems
01.2002 - 04.2003
- Prepared meals for patients per specific dietary and medical restriction and guidelines
- Trained current staff and new employees in proper serving techniques and HACCP guidelines
- Practiced Serve Safe regulations for food preparation equipment
- Delivered meals to hostesses for distribution to patients
- Maintained appropriate feeding schedules.
Education
Certificate - Medical
Certificate - Medical Assistant
American Institute
Clifton, NJ08.2014
High School Diploma -
Williamsport Area High School
Williamsport 06.2001
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Medication Administration
- Housekeeping tasks
- Health and safety requirements
- Direct Patient Care
- ADL support
- Safety Monitoring
- Nutrition
- Fast Learner
- Certified in CPR/AED
- Childcare experience
- Meal Planning and Preparation
Timeline
Direct Support Professional
Hope Enterprises
11.2016 - Current
Barista/ Cashier
Cosi Inc
06.2008 - 05.2009
Customer Care Agent
American Customer Care
08.2006 - 12.2006
Trainer/Cashier
McDonald's
08.2003 - 07.2006
ISS Associate 1/Dietary
Susquehanna Health Systems
01.2002 - 04.2003
Certificate - Medical
Certificate - Medical Assistant
American Institute
High School Diploma -
Williamsport Area High School
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