Whelington Carrero
Providence,RI
Summary
Objective
Motivated and determined to learn and do what’s necessary to become a professional in the suicide prevention field, or emergency dispatching. Looking forward to preventing unnecessary casualties and helping those in need of a listening party.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Avis Budget Group
01.2015 - 01.2017
- Oversaw daily operations of the customer service department, ensuring high levels of customer satisfaction
- Managed a team of [number] customer service representatives, providing training and support to optimize performance
- Implemented strategies to improve efficiency and streamline processes, resulting in a [percentage] increase in productivity
- Collaborated with other departments to address customer issues and resolve conflicts promptly
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
GED -
Skills
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Proficient in Microsoft Office Suite
- Customer relationship management (CRM) software expertise
- Adaptability and problem-solving skills
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Manager
Avis Budget Group
01.2015 - 01.2017
GED -
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