WHENDER LA'FRANCE

Human Resources Department

• Maintained human resources regulatory compliance with local, state and federal laws.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Conducted orientation in Spanish & Haitian Creole.

Housekeeping Department

• Trained and mentored all new personnel to maximize quality of service and performance.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Managed staff 120 housekeepers.
• Evaluated employee performance and developed improvement plans.

• Trained new employees on standards and hotel procedures.
• Upheld high standards for customer service and led by example.
• Inspected rooms for damages and sufficient housekeeping practices.
• Reviewed housekeeping supply charts and inventories.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Established and upheld high standards, promoting great customer service and assistance to guests.

• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Provided exceptional service and assistance to guests upon check-in.
• Increased customer service ratings through personable service.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Supervised team of 20 front desk agents and helped to resolve issues arising during shifts
• Oversaw day-to-day operations of a 300 room hotel with staff of 98 employees

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
• Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.

• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.