Hospitality expert with a strong foundation in customer service, employee training, and sales. Proven ability to manage guest experiences and ensure operational efficiency. Adept at driving sales through effective communication and product recommendations. Committed to enhancing team performance and organizational success.
Overview
9
9
years of professional experience
Work History
Seasonal Worker
Coach
Riverhead
10.2025 - Current
Assisted with product displays and visual merchandising to enhance store aesthetics.
Engaged customers by providing personalized shopping assistance and product recommendations.
Collaborated with team members to streamline store operations and enhance customer satisfaction.
Operated cash register accurately, processing transactions and handling returns efficiently.
Participated in team meetings to discuss sales strategies and customer feedback.
Responded promptly to customer inquiries, ensuring a positive shopping experience.
Trained new seasonal staff on store procedures and customer service best practices.
Supported promotional events by setting up displays and assisting with customer engagement.
Key Holder
Mixology Clothing
Westhampton
08.2025 - Current
Assisted in the execution of visual merchandising strategies to enhance the store's aesthetic appeal.
Maintained cleanliness and organization of the sales floor to create a welcoming shopping environment.
Collaborated with management to develop strategies for improving overall store performance and customer satisfaction.
Generated ideas for creative content initiatives.
Developed content for social media campaigns targeting various audiences.
Focused on growing social media presence through engaging content and using data and customer insights to guide process.
Concierge
The Capri Southampton
Southampton
04.2024 - Current
Maintained front desk's concierge book to provide visitors with access to relevant local information.
Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Collected room deposits, fees, and payments.
Answered multi-line phone system and enthusiastically greeted callers.
Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
Sales Associate
Adriana Castros boutique
Southampton
04.2024 - Current
Assisted customers in selecting merchandise that matched their style and preferences, enhancing their shopping experience.
Maintained an organized and visually appealing merchandise display to attract customer interest and drive sales.
Personal Assistant/ Secretary/Tax Preparer
VINCENT RICHARDSON AND ASSOCIATES
Middle Island
12.2023 - Current
Managed daily office operations to optimize workflow and efficiency.
Coordinated travel arrangements, including flights and accommodations.
Facilitated communication among team members and external stakeholders to enhance processes.
Scheduled and confirmed appointments, maintaining executive calendar with precision.
Drafted and proofread correspondence to uphold professional standards.
Trained new staff on office procedures for seamless integration.
Maintained organized filing systems for quick access to essential documents.
Answered incoming calls and emails promptly while managing executive schedule.
Barista
Hampton Coffee
Westhampton
12.2024 - 09.2025
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Maintained regular and consistent attendance and punctuality.
Controlled line and crowd with quick, efficient service.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Prepared specialty drinks such as cappuccinos, lattes and mochas.
Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Provided excellent customer service by addressing customer queries promptly and effectively.
HOSTESS/ MANAGER/ SERVER
SEA COVE
Center Moriches
03.2021 - 12.2023
Greeted customers warmly and offered assistance.
Kept work area clean, organized and free of clutter at all times.
Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
Entered data into computer system quickly and accurately while ensuring confidentiality of records at all times.
Performed various administrative tasks such as scheduling appointments, managing filing systems and responding to emails promptly.
Developed effective working relationships with colleagues to ensure seamless workflow between departments.
Provided administrative support to other departments as needed.
Maintained electronic filing systems and categorized documents.
Demonstrated ability to interact with customers in a friendly and professional manner.
Prioritized multiple tasks in dynamic environment and stayed calm and composed.
STORE ASSOCIATE
HANDY PANTRY
Rocky Point
03.2020 - 04.2021
Facilitated tailored shopping experiences by assisting customers in product selection and purchases.
Conducted regular stock checks and monitored inventory levels for timely replenishment.
Trained new team members on customer service protocols and product knowledge to ensure compliance with store standards.
Maintained an organized and clean sales floor to create a welcoming environment for shoppers.
Engaged with customers through follow-up communications to foster loyalty and encourage repeat business.
Provided exceptional customer service by greeting customers and addressing inquiries promptly.
Assisted customers in locating specific products while offering knowledgeable product advice.
Sewing Instructor
Little miss sew it all
Eastport
04.2019 - 10.2019
Conducted hands-on workshops to enhance students' understanding of sewing fundamentals and advanced techniques.
Assisted students in troubleshooting sewing machine issues to ensure smooth operation during classes.
Maintained inventory of sewing supplies and equipment, ensuring availability for all classes.
Provided one-on-one support to students struggling with specific sewing concepts or techniques.
Coordinated student projects and presentations to foster collaboration and peer learning.
Provided guidance on selecting suitable fabrics for projects.
HOST
CORAL RESTAURANT
East Moriches
03.2018 - 06.2019
Monitored seating area and checked restrooms regularly to keep spotless.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Busser/ Server
SENIX RESTAURANT
Center Moriches
02.2018 - 04.2018
Assisted servers by delivering food and beverages to tables promptly.
Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Worked with team members to maintain a seamless dining experience for guests.
Supported food runners by organizing and prioritizing incoming orders efficiently.
Engaged with customers to ensure their needs were met and responded to inquiries.
SACRISTAN
ST.JOHNS THE EVANGELIST
Center Moriches
05.2017 - 03.2018
Performed routine cleaning and maintenance of church facilities to ensure a welcoming environment for congregants.
Assisted in organizing and coordinating church events, facilitating smooth logistics and communication.
Managed schedules for facility usage and coordinated events to optimize space and resources.
Provided support during services, including setting up and taking down equipment and materials.
Engaged with community members to foster relationships and encourage participation in church activities.
Supported the clergy with administrative tasks, including scheduling appointments and managing correspondence.
Collaborated with volunteers to enhance operational efficiency and support community engagement initiatives.
Assisted with snow removal, light groundskeeping and other seasonal outdoor maintenance.
Education
HIGH SCHOOL DIPLOMA -
CENTER MORICHES HIGH SCHOOL
Center Moriches, NY
06.2020
Associate in Arts (A.A.) - fashion design and merchandising
boces eastern suffolk campus
belleport
06.2020
Associate of Arts - Business Accountancy
Suffolk Community College
Suffolk County, NY
Skills
Employee training
Meticulous attention to specifics
Sales proficiency
Facility maintenance
Willingness to learn
Interpersonal skills
Record keeping
Latte art
Display case merchandising
Espresso machine operation
Hospitality service expertise
Excellent memory
Cash handling
Guest reservation management
Bookkeeping
Financial statement review
Content creation
Staff training
Cash register operations
Customer engagement
Attention to detail
Visual merchandising
References
References available upon request
Languages
Danish, Advanced
French, Intermediate
Timeline
Seasonal Worker
Coach
10.2025 - Current
Key Holder
Mixology Clothing
08.2025 - Current
Barista
Hampton Coffee
12.2024 - 09.2025
Concierge
The Capri Southampton
04.2024 - Current
Sales Associate
Adriana Castros boutique
04.2024 - Current
Personal Assistant/ Secretary/Tax Preparer
VINCENT RICHARDSON AND ASSOCIATES
12.2023 - Current
HOSTESS/ MANAGER/ SERVER
SEA COVE
03.2021 - 12.2023
STORE ASSOCIATE
HANDY PANTRY
03.2020 - 04.2021
Sewing Instructor
Little miss sew it all
04.2019 - 10.2019
HOST
CORAL RESTAURANT
03.2018 - 06.2019
Busser/ Server
SENIX RESTAURANT
02.2018 - 04.2018
SACRISTAN
ST.JOHNS THE EVANGELIST
05.2017 - 03.2018
HIGH SCHOOL DIPLOMA -
CENTER MORICHES HIGH SCHOOL
Associate in Arts (A.A.) - fashion design and merchandising