Summary
Overview
Work History
Education
Skills
Timeline
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Whinter Gipson

Joppa,MD

Summary

Proven track record in enhancing customer experience at Royal Farms, adept in customer service and support, and skilled in bookkeeping. Demonstrated ability to work in high-energy settings, like Amazon, with a focus on team collaboration and problem resolution. Excelled in both individual and team roles, significantly improving customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Royal Farms
01.2023 - 06.2023

Ensure customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers), maintaining outstanding standards, demonstrating product knowledge, and performing all other components of customer service. Operate cash register scan items, bag merchandise, and properly handle different methods of payment. Maintain proper cash levels in register drawer. Activate fuel and gift cards and ensure cash drawers balance at the end of shift.

Fulfillment Specialist

Amazon
12.2021 - 06.2022

Working at a fast paced, high energy business packing online jewelry orders, logistics, inventory and customer services.

Office Support Staff (Part-time)

Transitional Housing Program
06.2019 - 08.2020

Assist management with typing correspondence, greet students, data compilation and filing. Answer the phone and directed all calls. A little bookkeeping. Self-motivated, with a strong sense of personal responsibility. Skilled at working independently and collaboratively in a team environment. Part-time position

Education

Interior Designing

Baltimore County Community College
Essex, MD

High School Diploma -

Joppatowne High School
Joppa, MD
06.2022

Skills

  • Customer Service
  • Customer Support
  • Problem Resolution
  • Team Collaboration
  • Bookkeeping
  • Product knowledge

Timeline

Customer Service Associate

Royal Farms
01.2023 - 06.2023

Fulfillment Specialist

Amazon
12.2021 - 06.2022

Office Support Staff (Part-time)

Transitional Housing Program
06.2019 - 08.2020

Interior Designing

Baltimore County Community College

High School Diploma -

Joppatowne High School
Whinter Gipson