Whisper Brown
Roseburg,OR
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Budtender
Emerald Triangle Dispensary
Roseburg, OR
06.2022 - 06.2024
- Analyzed customer preferences and market trends to optimize inventory management, ensuring product availability and reducing waste
- Developed creative solutions for product showcasing, significantly boosting sales of new and featured items
- Implemented customer feedback collection system, driving continuous improvement in service quality and inventory management for increased customer loyalty
- Contributed to promotional activities and special events, enhancing team synergy and fostering a vibrant, customer-centric atmosphere
- Delivered exceptional customer service by offering personalized product recommendations and educating clients on regulations, ensuring compliance and satisfaction
Budtender
Three Nations Cannabis
Reno, NV
02.2022 - 06.2022
- Processed payments and refunds while maintaining accuracy in the POS system
- Optimized customer service processes, leading to improved satisfaction rates and increased customer retention
- Revamped social media strategy, significantly boosting online engagement and expanding the store's digital footprint
- Streamlined order fulfilment across multiple channels, enhancing operational efficiency and reducing processing times
Budtender Lead
Deep Roots Harvest
Reno, NV
01.2021 - 02.2022
- Streamlined customer service processes, enhancing satisfaction rates and reducing response times for online orders and inquiries
- Partnered with management to develop and implement new strategies for addressing complex customer issues effectively
- Proposed and piloted a new approach to inventory management, leading to improved product availability and customer satisfaction
- Mentored new team members on retail software usage and customer service best practices, fostering a culture of continuous improvement
Head Cashier/ Customer Service Associate
Lowes
Reno, NV
05.2020 - 06.2021
- Led cashier team, optimizing checkout efficiency and customer satisfaction
- Implemented streamlined processes, reducing wait times and improving overall store performance
- Mentored new hires in cashier and customer service roles, fostering a supportive team environment
- Partnered with management to align daily operations with store objectives
- Managed complex customer issues, ensuring positive resolutions and maintaining brand loyalty
- Executed precise financial transactions, upholding store integrity
- Proposed and implemented new customer service strategies, enhancing the shopping experience
- Adapted quickly to evolving retail technologies and point-of-sale systems
Cashier/Customer Service
Full Belly Deli
Reno, NV
11.2019 - 05.2020
- Optimized cash handling processes, reducing transaction errors and enhancing customer satisfaction
- Implemented efficient inventory tracking system
- Fostered team synergy in multi-tasking environment, balancing cashier duties with store upkeep
- Contributed to improved operational efficiency
- Maintained meticulous accuracy in financial transactions and inventory management
- Prioritized customer needs, resolving concerns promptly
- Assisted in training new team members on POS systems and store procedures
Education
Associate of Science -
Western Nevada College
Fallon, NV01.2024
Skills
- Hospitality
- Integrity
- Teamwork
- Dependability
- Customer focus
- Customer service
- Organizational skills
- Collaboration
- Product recommendation
- Regulatory compliance
- Dutchie Leafly
Certification
OLCC
Timeline
Budtender
Emerald Triangle Dispensary
06.2022 - 06.2024
Budtender
Three Nations Cannabis
02.2022 - 06.2022
Budtender Lead
Deep Roots Harvest
01.2021 - 02.2022
Head Cashier/ Customer Service Associate
Lowes
05.2020 - 06.2021
Cashier/Customer Service
Full Belly Deli
11.2019 - 05.2020
Associate of Science -
Western Nevada College
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