Whit Dowdy
Baton Rouge,LA
Summary
Dynamic and customer-focused professional with extensive experience managing teams and driving operational efficiency. Adept at fostering strong relationships with customers, subcontractors, and sales teams to ensure seamless project execution and an exceptional customer experience. Proven ability to identify client needs, resolve issues swiftly, and lead teams to exceed performance targets. Passionate about creating lasting client relationships and leveraging industry knowledge to promote products and services that exceed customer expectations.
Overview
8
8
years of professional experience
Work History
Installation Supervisor
Pella Windows & Doors
Baton Rouge, LA
01.2019 - Current
- Manage sub-contracted installers, ensuring high-quality and timely installations while driving exceptional customer satisfaction.
- Work closely with sales teams and field specialists to address customer needs, improve the installation process, and resolve issues efficiently.
- Develop and maintain strong relationships with customers, subcontractors, and internal teams to streamline operations and ensure seamless installation experience.
- Oversee job-site evaluations, ensuring compliance with Pella standards and handling disputes or discrepancies to minimize delays and costs.
- Supervise and manage a team of installers and field specialists, including training, performance evaluations, and conflict resolution.
- Recognized for outstanding performance with three successive promotions; actively contributed to corporate solutions teams focused on strategic planning and operational improvements.
Project Manager
Grand Park Colorado
Winter Park, CO
09.2017 - 09.2018
- Led estimating, scheduling, and construction operations for multiple real estate development projects, ensuring timely and budget-compliant delivery.
- Managed project teams, subcontractors, and vendors, ensuring all parties adhered to project timelines, quality standards, and safety protocols.
- Coordinated with internal stakeholders, architects, and contractors to ensure project specifications and client requirements were met.
- Developed detailed project schedules, monitored progress, and adjusted as needed to stay on track with project goals.
- Successfully managed 3 phases of high-value projects, totaling $20 million in project value, delivering them on time and within budget.
- Utilized a hands-on approach to ensure quality control and address any construction-related issues on-site, contributing to a substantial improvement in customer satisfaction.
Education
BSBA - Entrepreneurial Management
Appalachian State University
12-2016
Skills
- Relationship Building & Collaboration
- Adaptability & Resilience
- Team Leadership
- Risk Management
- Compliance Oversight
- Training & Development
References
References available upon request.
Timeline
Installation Supervisor
Pella Windows & Doors
01.2019 - Current
Project Manager
Grand Park Colorado
09.2017 - 09.2018
BSBA - Entrepreneurial Management
Appalachian State University
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