Whitbeck Rodriguez
New York,NY
Summary
Highly motivated professional with experience in providing technical assistance to customers and coworkers. Experience providing technical support and customer service to end-users. Proven track record of efficiently troubleshooting hardware and software issues. Adept in driving user satisfaction and creating long-term relationships with customers. Possesses a solid understanding of network infrastructure, software, and hardware. Proven ability to work independently and collaboratively as
part of a team to ensure customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Sales Representative
Spectrum - Charter Communications
02.2022 - Current
- Acquires new residential customers through door-to-door contact from assigned leads.
- Achieves monthly sales quotas in high-speed data, mobile, landline phone, and video sales.
- Developed and maintained strong customer relationships and networks within designated sales territory.
- Developed and maintained relationships with customers to ensure repeat business.
- Provided technical assistance to customers to resolve issues promptly.
- Maintained an up-to-date knowledge of industry developments and changes in the competitive landscape.
- Develops and presents sales presentations/proposals on products and services that meet customers' needs
Quality Control Analyst
GSM CLUB
01.2021 - 02.2022
- Performs various analyses to evaluate the quality of different types of phones, their different type of carriers and ensure compliance with established standards.
- Erased user data, debugged application issues and refurbished devices for resale.
- Completed quality and fraud inspections on cell phones.
- Installed and configured new devices and system components.
Help Desk Technician
BANFONDESA
01.2017 - 07.2019
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- IT supervising/field analyst, training new employees, traveling to different branches to train staff
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Monitored systems in operation and quickly troubleshot errors. Assisted users with setting up their mobile devices to connect to corporate resources like Exchange server or Wi-Fi networks.
- Identified and resolved technical problems with desktops, laptops, and mobile devices.
- Installed operating system updates, security patches, and application upgrades.
Education
Associate of Applied Science - Accounting
PUCMM
Santiago, Dominican Republic12.2018
Skills
- Sales Cycle Management
- Quotas and Goals
- Troubleshooting Skills
- Customer Service
- Critical Thinking
- Installing Network Cable
- Printers and Peripherals
- Computer Hardware Knowledge
Certification
CUSTOMER SERVICE, MANAGEMENT AND LEADERSHIP
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Direct Sales Representative
Spectrum - Charter Communications
02.2022 - Current
Quality Control Analyst
GSM CLUB
01.2021 - 02.2022
Help Desk Technician
BANFONDESA
01.2017 - 07.2019
Associate of Applied Science - Accounting
PUCMM
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