Whitchyna Souffrant
Orlando
Summary
I am a dynamic professional with a strong background in customer service and event management at Universal Studios Orlando. Recognized for exceptional teamwork and problem-solving skills, I excel in fast-paced environments. Proven ability to adapt quickly and implement sustainability initiatives, enhancing attendee experiences while maintaining a friendly, positive attitude I also possess versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
Work History
USMC
Department Of Defence
02.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Event Guide
Universal Studios Orlando
03.2019 - 01.2022
- Assisted in the successful execution of various events, managing registration processes and addressing attendee inquiries.
- Supported event planners in creating memorable experiences through efficient crowd management and logistics coordination.
- Provided exceptional customer service to event attendees, promptly addressing concerns or questions while maintaining a professional demeanor.
- Spearheaded sustainability initiatives at events by implementing recycling programs, reducing waste production, and educating attendees about eco-friendly practices.
Education
Associate of Arts - General Studies
Hawaii Pacific University
Honolulu, HI05-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Multitasking Abilities
- Flexible and adaptable
- Active listening
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
French
Native or Bilingual
Timeline
USMC
Department Of Defence
02.2022 - Current
Event Guide
Universal Studios Orlando
03.2019 - 01.2022
Associate of Arts - General Studies
Hawaii Pacific University
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