Rochelle White
Washington,DC
Summary
Adept at enhancing guest experiences and streamlining operations, I leveraged teamwork and chemical handling expertise at St. Regis Hotel to significantly improve room cleanliness and guest satisfaction. My proactive approach and dedication to health and safety compliance have consistently resulted in positive feedback and high inspection scores, underscoring my commitment to excellence in guest relations and support. Energetic Housekeeping Room Attendant with 12 years of hands-on experience cleaning and maintaining guest rooms. Detail-oriented individual possessing strong work ethic and excellent organizational skills. Committed to finishing tasks on time while exceeding expectations.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work History
Housekeeping Room Attendant/Turndown Attendant
St. Regis Hotel
12.2012 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Responded to requests from patrons for linens and toiletries.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
Turndown Attendant
Hay Adams Hotel
09.2022 - 07.2024
- Maintained strict adherence to hotel policies and procedures in regards to guest privacy, security, and overall satisfaction during turndown services.
- Played an essential role in maintaining positive online reviews by consistently delivering outstanding turndown services that exceeded guest expectations.
- Ensured timely completion of turndown services by adhering to established schedules and adapting to sudden changes in guest preferences or requirements.
- Upheld a professional demeanor while interacting with guests, promoting a positive image for the hotel brand.
- Actively participated in training sessions aimed at improving skill sets and staying up-to-date on industry best practices for turndown attendants.
- Promoted a safe working environment by following established safety protocols during all work activities performed as a Turndown Attendant.
- Managed linen inventory efficiently, keeping track of usage patterns to avoid shortages or waste.
- Demonstrated strong attention to detail during turndown service, ensuring all aspects met or exceeded guest expectations.
Room Attendant
The Jefferson Hotel
03.2015 - 03.2022
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
Administrative Assistant/ Accountant Filing Clerk
Posner Industries Inc.
03.2014 - 03.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Environmental Services Housekeeper
Washington Hospital Center
09.2009 - 06.2012
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
- Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Cleaned elevators, glass, and planters in public areas.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Event Sales Coordinator / Kids Party Performer
Fonzie the Clown Inc.
12.2006 - 08.2009
- Identified creative solutions for logistical challenges encountered during the planning process to achieve successful outcomes.
- Trained junior team members on best practices related to event sales coordination and management processes.
- Delivered exceptional customer service, resulting in repeat business from satisfied clients.
- Implemented innovative sales strategies that resulted in increased revenue growth yearoveryear.
- Leveraged social media platforms effectively to promote upcoming events, driving increased attendance rates.
- Coordinated with vendors to secure competitive pricing and timely delivery of services.
- Negotiated contracts with clients, securing favorable terms for both parties involved.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Used consultative sales approach to understand and meet customer needs.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Set up appointments with potential and current customers to promote new products and services.
- Built professional sales presentations to promote services to groups of potential customers.
- Networked at events and by phone to expand business profits and revenues.
- Proactively managed client correspondence and recorded tracking and communications.
- dressed up as numerous cartoon characters and performed at children birthday parties and holiday events for shelters, cooporations ect.
Education
University of The District of Columbia
Washington, DC 08.2012 - 05.2013
NorthWestern High School
Hyattsville, MDCareer Technical Institute
Washington, DC 10.2012 - 05.2013
Esthetician License - Esthetics
Bennett Career Institute
Washington, DC08.2025
High School Diploma -
T. Roosevelt High School
Washington, DC05.2012
Skills
- Guest Relations
- Customer service-focused
- Chemical Handling
- Time Management
- Multitasking and Prioritizing
- Guest Service and Support
- Teamwork and Collaboration
- Team Support and Collaboration
- Problem-Solving
- Health and safety compliance
- Organizational Skills
- Work Planning and Organization
- Deep Cleaning Protocols
Timeline
Turndown Attendant
Hay Adams Hotel
09.2022 - 07.2024
Room Attendant
The Jefferson Hotel
03.2015 - 03.2022
Administrative Assistant/ Accountant Filing Clerk
Posner Industries Inc.
03.2014 - 03.2015
Housekeeping Room Attendant/Turndown Attendant
St. Regis Hotel
12.2012 - Current
Career Technical Institute
10.2012 - 05.2013
University of The District of Columbia
08.2012 - 05.2013
Environmental Services Housekeeper
Washington Hospital Center
09.2009 - 06.2012
Event Sales Coordinator / Kids Party Performer
Fonzie the Clown Inc.
12.2006 - 08.2009
NorthWestern High School
Esthetician License - Esthetics
Bennett Career Institute
High School Diploma -
T. Roosevelt High School
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