Saprina White
Houston,TX
Summary
Highly analytical healthcare management professional combining more than 10 years of work in long term care with proficiency in financial management, leadership and positive clinical outcomes.
Overview
10
10
years of professional experience
Work History
Chart Manager/ Administrative Assistant
Health Care Support Group
06.2023 - 02.2024
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Corporate Revenue Cycle (CSR)
Houston Methodist Medical Center
05.2022 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Balanced deposits and credit card payments each day.
- Generated monthly statements to check outstanding balances.
Customer Advocate III
Community Health Choice
09.2019 - 04.2022
- Researched and resolved disputes, billing discrepancies and claims efficiently to maintain customer satisfaction while boosting client satisfaction ratings
- Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Investigated and resolved customer inquiries and complaints quickly
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
Administrative Assistant
Winners Tax Services
10.2018 - 08.2019
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Handled client correspondence and tracked records to foster office efficiency.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Customer Service Rep III Claims Provider And Member Services
Anthem
12.2013 - 04.2018
- Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature
- Uses computerized systems for tracking, information gathering and troubleshooting
- Requires knowledge of company services, products, insurance benefits, provider contracts and claims
- Seeks, understands and responds to the needs and expectations of internal and external customers
- Accurately analyze problems to provides information solutions, document inquiries and accurate tracking analysis. Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
- Conduct member satisfaction assessment services as applicable and based on business needs accomplishments excellent customer service and 97.50-100% in quality
Education
Business Administration And Management
Lone Star College
Houston,TX2018
Education
San Jacinto College
Pasadena, TX08.2010
Skills
- Regulatory compliance
- Insurance billing
- Payment processing
- Document filing
- Data entry
- Medical insurance
- Patient-focused care
- Analytical thinking
- Administrative support
- Medical terminology knowledge
Accomplishments
- Awarded employee on the month on a number of occasions.
Additional Information
Additional skills: Microsoft office, Excel spreadsheet, SAP , Avaya , Epic , CPT codes, Outlook, Teams, Facets, AS 400 and Macess.
Timeline
Chart Manager/ Administrative Assistant
Health Care Support Group
06.2023 - 02.2024
Corporate Revenue Cycle (CSR)
Houston Methodist Medical Center
05.2022 - 01.2023
Customer Advocate III
Community Health Choice
09.2019 - 04.2022
Administrative Assistant
Winners Tax Services
10.2018 - 08.2019
Customer Service Rep III Claims Provider And Member Services
Anthem
12.2013 - 04.2018
Business Administration And Management
Lone Star College
Education
San Jacinto College
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