Whitfield L Smith(whitfieldsmith@gmail.com)
Hospitality Professional
Nassau,Bahamas
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
30
30
years of professional experience
8
8
Certification
Work History
Security Supervisor
Indigo Home Owners Association
11.2017 - 11.2022
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Responded swiftly to security incidents and effectively resolved security issues.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
Restaurant Manager
Negril Restaurants Ltd
08.2016 - 10.2017
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Purchased food and cultivated strong vendor relationships.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Inventory Supervisor
Bahamas Bakery Services
08.2014 - 07.2016
- Created and established check-in, stock-picking and shipping procedures.
- Oversaw purchase orders and data entry regarding shipped and received shipments.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Monitored completeness, accuracy and compliance during inventory transactions.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
Construction Safety Officer
Rule Construction Company
03.2013 - 06.2014
- Directed recordkeeping and paperwork preparation in line with OSHA requirements.
- Assessed compliance of site operations, accuracy of forms and adequate employee notification for different policies.
- Provided health and safety training to employees regarding safety protocols.
- Verified that team members wore personal protective equipment in construction areas.
- Communicated safe methods and procedures to accomplish construction tasks and delivered safety training classes.
Education
High School Diploma -
R.M.Bailey Senior High School
Nassau, New Providence, Bahamas06.1986
Skills
- Food Service Background
- Safe Food Handling Practices
- Customer Service Best Practices
- Customer Loyalty and Retension
- Service Delivery Management
- Training and Development
- Inventory Fundamentals
- Freight Inspection
- Hazard Awareness
- Safety Policies and Procedures
- Phone and Email Communication
- Outlook
- Microsoft Word and Excel
Certification
Hospitality Management-Health and Safety in Food Service
Hospitality Management Studies-Food and Beverages Services
Diploma-Hospitality and Tourism Management
Hotel Revenue Management and Customer Service Excellence
CPR, AED, and First Aid
Foundations of Project Management
Construction Safety Fundamentals
Timeline
Security Supervisor
Indigo Home Owners Association
11.2017 - 11.2022
Restaurant Manager
Negril Restaurants Ltd
08.2016 - 10.2017
Inventory Supervisor
Bahamas Bakery Services
08.2014 - 07.2016
Construction Safety Officer
Rule Construction Company
03.2013 - 06.2014
High School Diploma -
R.M.Bailey Senior High School
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