Summary
Overview
Work History
Education
Skills
Pronouns
Timeline
Generic

Whitlee Loubey

Vancouver

Summary

Branch Service Specialist with proven track record in managing branch operations and delivering exceptional customer service. Adept at maintaining high standards of operational efficiency and fostering collaborative team environment. Renowned for adaptability and reliability, with strong focus on achieving results through excellent communication and organizational skills. Consistently achieving sales goals, often going above and beyond.

Overview

5
5
years of professional experience

Work History

Branch Service Specialist

OnPoint Community Credit Union
07.2022 - Current
  • Assisted customers with account inquiries and transaction processing to enhance service delivery.
  • Collaborated with team members to streamline branch operations, improving workflow efficiency.
  • Provided training and support to new staff on policies, procedures, and system usage.
  • Conducted regular audits of cash handling processes to maintain accuracy and compliance standards.
  • Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
  • Conducted risk assessments on potential clients, contributing to a robust loan portfolio with minimal defaults.
  • Achieved sales goals through targeted cross-selling and upselling strategies.

Customer Service Rep

AMC Theater
10.2021 - 07.2022
  • Assisted with ticket sales and concessions, ensuring efficient transaction processing.
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Managed customer complaints, employing effective problem-solving techniques to enhance satisfaction.
  • Collaborated with team to maintain clean and organized theater environment for guests.
  • Responded to customer requests for products, services, and company information.

Customer Service Attendant

BlackJack FireWorks
06.2020 - 08.2020
  • Delivered exceptional customer service to enhance overall shopping experience.
  • Resolved customer inquiries and complaints efficiently, ensuring satisfaction and loyalty.
  • Monitored product displays and signage to ensure compliance with promotional standards.
  • Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
  • Promoted company products and services, resulting in increased sales and revenue.

Education

High School -

Union High School
Camas, WA
06-2022

Skills

  • Computer proficiency
  • Sales
  • Bank regulations
  • Account management
  • Cash handling
  • Client Transactions
  • Problem Solving
  • Leadership
  • Client Services/Customer Service
  • Organizational Skills
  • Client confidentiality
  • Data entry efficiency

Pronouns

She/Her

Timeline

Branch Service Specialist

OnPoint Community Credit Union
07.2022 - Current

Customer Service Rep

AMC Theater
10.2021 - 07.2022

Customer Service Attendant

BlackJack FireWorks
06.2020 - 08.2020

High School -

Union High School

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