Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Whitley Bartley

Whitley Bartley

Lewisville,AR

Summary

Proven leader with extensive experience in retail management, notably at Dollar General Store, where I enhanced customer satisfaction and streamlined operations. Skilled in inventory and cash management, I excel in fostering team collaboration and driving sales through effective training and mentoring. My approach combines strong problem-solving abilities with a commitment to building lasting customer relationships. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

6
6
years of professional experience

Work History

Store Manager

Dollar General Store
05.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Interacted well with customers to build connections and nurture relationships.

Assistant Store Manager

Dollar General Store
11.2022 - 08.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Cashier Team Lead

Burger King
09.2018 - 11.2019
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.

Education

Bachelor of Science - Psychology

University of Phoenix
Little Rock, AR
03.2013

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Store Opening and Closing
  • Team Leadership
  • Friendly and Positive
  • Outstanding communication skills
  • Cash Management
  • Inventory Management
  • Retail Inventory Management
  • POS Systems
  • Operations Management
  • Supply Ordering
  • Employee Scheduling
  • Accurate Cash Handling
  • Relationship building and management
  • Retail Sales Techniques
  • Payroll Management
  • Bank deposit procedures

Timeline

Store Manager

Dollar General Store
05.2023 - Current

Assistant Store Manager

Dollar General Store
11.2022 - 08.2023

Cashier Team Lead

Burger King
09.2018 - 11.2019

Bachelor of Science - Psychology

University of Phoenix

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Whitley Bartley