Whitley Bazan
Maricopa,AZ
Summary
Results-driven professional with a strong background in hospitality, customer service, and office operations. Known for maintaining a polished appearance and demeanor while consistently delivering high-quality work with an emphasis on efficiency. Dependable and quick-learning team player, equipped with exceptional communication and organizational skills. Eager to leverage these strengths to contribute to the ongoing success and growth of the organization.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Pinpointe Accounting Services, PC
01.2024 - 10.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Private Event/Membership Coordinator
Arizona Sands Club
09.2021 - 09.2023
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits via various channels.
- Utilized social media marketing strategies to promote private events, expand brand awareness and attract new clientele.
- Maintained membership database and records of all documents, ensuring a smooth audit process and easy access to information as needed.
- Enhanced client satisfaction by skillfully managing event logistics and coordinating with vendors.
- Established strong relationships with preferred vendors and VIP members by enabling access to exclusive deals.
Supervisor
AFNI
11.2019 - 09.2021
- Consistently conducted training and mentored team of 15 members to promote productivity, accuracy, and commitment to friendly service.
- Coached employees by identifying strengths and boosting confidence to work through problems.
- Actively supported service associates by quickly responding to questions via phone and email to find appropriate solutions to customer issues.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Office Assistant
HanLing Acupuncture
04.2017 - 10.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared and edited precise and accurate documents both digitally and hard copies.
- Delivered clerical support by handling range of routine and special requests.
- Completed clerical tasks such as filing, copying, and distributing mail.
Education
High School Diploma -
Winslow High School
Winslow, AZ08.2016
Skills
- Database & Document Management
- Multitasking
- Data entry
- Office Administration
- Customer Service
- Issue Resolution & Team Collaboration
- Microsoft Office Proficiency
- Event Planning
- Punctuality
- Excellent Verbal and Written Communication
- Invoice processing
- Payroll processing
- CaterPro
- QuickBooks and Sage 50
Timeline
Administrative Assistant
Pinpointe Accounting Services, PC
01.2024 - 10.2025
Private Event/Membership Coordinator
Arizona Sands Club
09.2021 - 09.2023
Supervisor
AFNI
11.2019 - 09.2021
Office Assistant
HanLing Acupuncture
04.2017 - 10.2019
High School Diploma -
Winslow High School