Whitley Blanding
Cordova,SC
Summary
Dynamic Office Manager and Transportation Specialist with proven expertise at Royal Non-Emergency Medical Transportation. Skilled in customer service and payroll processing, I excel in maintaining confidentiality and enhancing operational efficiency. Committed to delivering exceptional patient care while ensuring compliance with regulations, I thrive in fast-paced environments and foster positive relationships with clients and staff.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Manager/Transportation Specialist
Royal Non-Emergency Medical Transportation
01.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Completed weekly payroll for employees.
- Handled client information with utmost confidentiality, maintaining trust and integrity.
- Transport patients from their homes/nursing facilities In a timely and professional manner.
- Make sure all units are sanitized and in compliance with ORS/DPH
- Check off vehicle maintenance check list before the start/ending of your shift
- Make sure all trip logs are completed and in compliance with ORS/DPH
Office Administrative Assistant
Comfort Home Health Care
06.2020 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Patient Care Technician/Med Tech
Morningside Assisted Living
01.2011 - 06.2020
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians/Med Techs, sharing knowledge and best practices to ensure consistency in patient care, and administering medication.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Administered various medications, finger sticks, insulin injections
- Auditing all medicine carts for expired meds
Medical Office Assistant
Dr.Richard Richardson, OB/GYN
01.2011 - 06.2013
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Restocked each medical room with adequate supply of supplies in preparation for patients.
- Administered Lupron/Depo Injections
- Performed urine dip sticks,urine pregnancy test
- Bagged and transported specimens to the Lab
Medical Office Assistant
Family Health Center, OB/GYN
08.2009 - 01.2011
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Restocked each medical room with adequate supply of supplies in preparation for patients.
- Received and routed laboratory results to correct clinical staff members.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sterilized all instruments used for in-office procedures
- Assisting physicians with handling of instruments during in- office procedures
Education
Associate of Applied Science - Medical Office Assistant
Orangeburg Calhoun Technical College
Orangeburg, SC07-2009
Diploma
Bamberg Ehrhardt High School
Bamberg, SC06-2007
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Data entry
- Payroll processing
- Staff management
- Scheduling coordination
- Excellent Patient Care Skills
- Excellent Med Tech Skills
- Excellent Transportation Specialist Skills
Certification
- Certified Medication Tech, Morningside Assisted Living - Jan.2011-June.2020
- Cpr/1st Aide certified
- Defensive Driving Certification,National Safety Council
- Pass Training, National Safety Council
- Stretcher Certification, Halifax Education Group
- Hippa Compliance Training
Timeline
Office Manager/Transportation Specialist
Royal Non-Emergency Medical Transportation
01.2023 - Current
Office Administrative Assistant
Comfort Home Health Care
06.2020 - 01.2023
Patient Care Technician/Med Tech
Morningside Assisted Living
01.2011 - 06.2020
Medical Office Assistant
Dr.Richard Richardson, OB/GYN
01.2011 - 06.2013
Medical Office Assistant
Family Health Center, OB/GYN
08.2009 - 01.2011
Associate of Applied Science - Medical Office Assistant
Orangeburg Calhoun Technical College
Diploma
Bamberg Ehrhardt High School
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