Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Whitley Brandt-Montgomery

San Marcos,TX

Summary

Resourceful and hardworking team member adept at quickly adapting to changing conditions. Dedicated to promoting business success through continuous skill development and professional advancement. Holds a strong commitment to quality and teamwork.

Overview

6
6
years of professional experience

Work History

Logistics Specialist

Caterpillar Inc
Seguin, TX
11.2022 - 12.2023
  • Collected various components for a designated engine line.
  • Demonstrated reliability in delivering parts on time and to the correct location
  • Accurately processed and recorded significant data by effectively navigating complex platforms call Plex.
  • Achieved certification in operating warehouse machinery
  • Provided leadership in lead's absence
  • Prioritized and maintained team well-being through diligent adherence to safety guidelines
  • Facilitated effective communication between peers and upper management to resolve any issues.
  • Collaborated with the production team to guarantee the correctness and punctuality of parts, minimizing disruptions to the production process.
  • Maintained strict compliance with all OSHA regulations.
  • Provided support in developing new processes for improving operational efficiencies.
  • Performed regular audits of inventory levels at warehouses to ensure accuracy.

Virtual Assistant

Taskus Inc
New Braunfels, TX
12.2021 - 11.2022
  • Completed customers' tasks
  • Enhanced members' task completion rate by proactively contacting businesses and assisting them in managing their to-do lists
  • Delivered prompt assistance to service-seeking individuals
  • Oversaw operations and performance of a team consisting of 15 individuals focused on a specific campaign
  • Utilized strong critical thinking skills to make informed decisions in challenging situations.
  • Successfully addressed client inquiries and completed tasks outlined in the provided to-do list via chat support
  • Supervised and organized the execution of tasks delegated by team members, ensuring adherence to deadlines.
  • Maintained strict confidentiality of company information
  • Maintained accurate records of all customer interactions following established protocols.
  • Provided administrative support to ensure efficient operation of the office.
  • Developed strategies to increase online visibility of client websites through SEO optimization techniques.

Customer Service Representative

Faneuil TxTAG
Austin, TX
07.2020 - 12.2021
  • Managed customer payment process
  • Displayed prompt responsiveness to email communications, ensuring accurate resolution of account issues
  • Successfully managed diverse collections with utmost professionalism
  • Managed incoming inquiries and provided timely responses
  • Handled high volume of phone calls effectively.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Customer Service Representative/Call Center

Xerox
San Antonio, TX
11.2018 - 07.2020
  • Provided exceptional customer service and addressed inquiries and concerns.
  • Enhanced sales performance to ensure customers receive the best available service.
  • Performed payment collection, processing, and refunding duties.
  • Monitored shipment status for on-time deliveries
  • Ensured strong rapport with a diverse range of vendors
  • Enhanced data
  • Maintained efficient stock management processes
  • Served as the point of contact for email inquiries and updates.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Spa Associate

Hand & Stone Massage Spa
San Antonio, TX
06.2018 - 11.2018
  • Ensured highest level of customer satisfaction
  • Processed payments accurately according to company policies and procedures.
  • Provided outstanding customer service to all visitors
  • Performed duties in handling inbound and outbound calls
  • Utilized Millennium scheduling system to effectively schedule and coordinate appointments
  • Demonstrated expertise in generating revenue through selling lifestyle membership programs
  • Implemented improvements to guest massage and facial experiences
  • Carried out various delegated duties
  • Executed proficient document scanning utilizing excel platform
  • Executed both opening and closing of spa operations, proficient in performing cleaning tasks and preparing the area.
  • Assisted guests with inquiries about spa offerings and provided information about available services.
  • Developed professional relationships with clients to ensure repeat business opportunities.
  • Monitored stock levels within the spa retail area ensuring adequate supply of items for sale.
  • Followed up with customers post-treatment to ensure satisfaction with services received.
  • Utilized knowledge of anatomy and physiology to recommend appropriate treatments for clients' individual needs.

Education

High school diploma -

William j Brennan
San Antonio, TX
03.2016

Skills

  • Proficient in MS Office Suite
  • Planning
  • Outgoing personality
  • Public Presentations
  • Confident
  • Motivated team player
  • Leadership
  • Quick learner
  • Self-motivated
  • Microsoft Word
  • Problem Resolution
  • Customer-oriented
  • Creative
  • Communication
  • Organization
  • Coaching and Mentoring
  • Sales Development
  • Microsoft Office Suite
  • Data Recovery
  • Workflow Optimization
  • Multitasking
  • Goal-oriented and ambitious

Languages

English, Expert

Timeline

Logistics Specialist

Caterpillar Inc
11.2022 - 12.2023

Virtual Assistant

Taskus Inc
12.2021 - 11.2022

Customer Service Representative

Faneuil TxTAG
07.2020 - 12.2021

Customer Service Representative/Call Center

Xerox
11.2018 - 07.2020

Spa Associate

Hand & Stone Massage Spa
06.2018 - 11.2018

High school diploma -

William j Brennan

Similar Profiles

CREATE PROFILE
Whitley Brandt-Montgomery