Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Whitley Eberle

Worland,WY

Summary

Results-oriented customer service professional with a strong background in sales and promotion strategies. Proven track record in training junior employees to enhance performance and achieve business objectives. Adept at optimizing front-end operations while consistently exceeding customer expectations. A reliable team player committed to delivering exceptional service and support.

Overview

9
9
years of professional experience

Work History

Cashier/Food Service Worker

Maverik Adventure's First Stop
Worland, WY
07.2024 - Current
  • Used suggestive selling techniques to promote add-on sales.
  • Greeted customers promptly and responded to questions.
  • Processed sales transactions to prevent long customer wait times.
  • Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
  • Managed cash register and processed customer transactions with high accuracy.
  • Performed opening and closing procedures, including counting cash drawers and preparing deposits.
  • Conducted regular cleaning and maintenance of gas station facilities to uphold safety standards.
  • Called vendors when necessary to report low stock levels or order additional supplies.

Bakery Assistant

Blair's Supermarket
Worland, WY
03.2024 - 07.2024
  • Set up fresh baked goods before a display, organizing for visibility and showcasing daily specials or items with limited availability or shelf life.
  • Stayed on top of changes in the bakery menu to provide customers with optimal service.
  • Kept accurate records of all baking supplies used in production.
  • Prepared and packaged bakery goods for display and sale.
  • Recommended, selected, and located merchandise based on customer desires.
  • Managed customer complaints and resolved issues in a timely and professional manner.
  • Stocked shelves with bakery products, ensuring freshness dates were up to date.
  • Organized ingredients needed for each recipe prior to baking.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.

Shift Manager

Arby's
Worland, WY
07.2023 - 10.2023
  • Read and interpreted work order specifications and information to plan, schedule, and carry out jobs effectively.
  • Ensured compliance with food safety regulations and quality standards.
  • Helped employees accomplish tasks during peak periods.
  • Implemented cost-control measures to maintain budgetary guidelines.
  • Reinforced rules to promote superior employee performance.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Resolved conflicts between employees or customers professionally.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Identified the needs of customers promptly and efficiently.
  • Enforced company policies, answered coworkers' questions, and trained new personnel.
  • Analyzed sales reports for trends to identify areas for improvement or growth opportunities.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Responded quickly and effectively to emergencies as they arose.
  • Delegated tasks to multiple employees while maintaining an efficient workplace.

Owner/Operator Manager

Maid to the Rescue Cleaning Service
Worland, WY
03.2016 - 06.2022
  • Used cleaning chemicals following proper guidelines.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Dusted and polished fixtures and cabinet hardware to maintain a sparkling appearance.
  • Removed finger marks and smudges from doors, frames, and glass partitions to enhance shine.
  • Enforcing company policies related to health and safety regulations while performing duties.
  • Maintaining inventory of necessary cleaning supplies and equipment.
  • Identifying areas where improvements can be made to increase productivity.
  • Staying up to date on industry trends and best practices for providing effective house-cleaning services.
  • Sanitized and cleaned sinks, mirrors, toilets, and showers.
  • Inspecting premises after completion of each job to ensure quality standards have been met.

Education

High School Diploma -

Worland High School
Worland, WY
05-2008

Some College (No Degree) - Addiction Counseling

Capella University
Minneapolis, MN

Skills

  • Product restocking
  • Returns processing
  • Drawer balancing
  • Ordering and stocking
  • Upselling techniques
  • Receipt handling
  • Sales expertise
  • Payment collection
  • Payment processing
  • Money handling
  • Loyalty program promotion
  • Online orders preparation
  • Sales techniques mastery
  • Transaction handling
  • Merchandise restocking
  • Hospitality and accommodation
  • Team collaboration
  • POS system operations
  • Work ethic and integrity
  • Reliability and punctuality
  • Time management skills
  • Written and verbal communication
  • Order packaging
  • Scanner operations
  • Cash register operation
  • POS systems
  • Multitasking and organization
  • Customer service excellence
  • Retail Merchandising

Affiliations

  • I enjoy crocheting blankets for my kids and friends.
  • I enjoy creating art, particularly writing poetry and abstract paintings.
  • Yearly family vacations have become a thing in our family. Every summer, we take a vacation to celebrate my recovery date and get some good quality time outdoors together.

Timeline

Cashier/Food Service Worker

Maverik Adventure's First Stop
07.2024 - Current

Bakery Assistant

Blair's Supermarket
03.2024 - 07.2024

Shift Manager

Arby's
07.2023 - 10.2023

Owner/Operator Manager

Maid to the Rescue Cleaning Service
03.2016 - 06.2022

High School Diploma -

Worland High School

Some College (No Degree) - Addiction Counseling

Capella University

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Whitley Eberle