Whitley Harris
Canandaigua
Summary
Highly skilled Lead Outpatient Access Specialist with a comprehensive understanding of patient registration, appointment scheduling, and medical insurance verification. Seeking a remote work job as someone who is exceptionally disciplined, as proven by my ability to finish my prerequisites for nursing school, all online. Strong ability to handle high volume patient interactions while maintaining exceptional customer service. Demonstrated expertise in managing front desk administrative tasks and contributing significantly towards improving operational efficiency. Known for strong multitasking skills, effective communication abilities, and commitment to patient confidentiality. Flexible hard worker ready to learn and contribute to team success.
Overview
5
5
years of professional experience
Work History
Outpatient Access Specialist
University of Rochester, Strong Memorial Hospital
Canandaigua
03.2023 - Current
- Registered patient information in electronic health record system.
- Scheduled appointments and managed patient inquiries effectively.
- Coordinated insurance verification and authorization processes seamlessly.
- Assisted patients with check-in procedures for outpatient services.
- Monitored and maintained accurate patient flow throughout the clinic.
- Communicated with medical staff regarding patient needs and updates.
- Processed medical records requests in compliance with privacy regulations.
- Provided customer service support to resolve patient inquiries or complaints in a timely manner.
- Responded to incoming emails regarding appointment requests or changes in a timely fashion.
- Greeted and checked-in patients in a professional manner.
- Assisted with scheduling tests and procedures requested by physicians' offices.
- Managed referrals between providers, hospitals, labs and other healthcare facilities as needed.
- Scanned medical documents into the EHR system upon receipt from physicians' offices or patients.
- Scheduled appointments for new and existing patients using electronic health records system.
- Participated in staff meetings, trainings, and other events related to work duties.
- Collected co-pays and payments from patients at the time of service.
- Ensured HIPAA compliance by protecting confidential patient information.
- Screened patients for eligibility for state, local and federal assistance programs.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Explained policies, procedures and services to patients.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Provided directions and information to patients and families, enhancing their hospital experience.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Guided patients through the completion of consent and other required medical forms.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Collaborated with clinical and administrative staff to meet patient needs.
- Obtained informed consent and payment documentation from patients and filed in system.
Anesthesia Technician
University Medical Center
Lubbock
02.2021 - 09.2022
- Prepared anesthesia equipment for surgical procedures in a fast-paced medical environment.
- Assisted anesthesiologists during procedures by handling instruments and monitoring patient status.
- Maintained and sterilized anesthesia machines, ensuring compliance with safety protocols.
- Managed inventory of anesthesia supplies and reported shortages to the appropriate staff.
- Collaborated with nursing staff to coordinate patient care before and after surgeries.
- Educated patients on anesthesia processes to alleviate concerns and ensure comfort.
- Documented anesthesia records accurately for review by medical professionals post-procedure.
- Participated in team meetings to discuss workflow improvements and equipment updates.
- Maintained clean and sterile fields in operating rooms when assisting anesthesiologists.
- Assembled procedure kits for blocks, central lines, arterial lines, blood product infusions and fiber optic scopes.
- Prepared operating rooms by setting up necessary equipment such as monitors, ventilators, IV pumps.
- Changed breathing tubing and suction canisters between cases.
- Cleaned, disinfected, and sterilized instruments and equipment used in the OR following established protocols.
- Assisted anesthesiologists in the preparation and administration of anesthesia during surgical procedures.
- Participated in staff meetings discussing new techniques or updates regarding patient care policies.
- Cleaned and restocked carts in operating rooms for general surgery and labor and delivery.
- Checked expiration dates on all medications prior to use in order to ensure safety of patients.
- Helped place intravenous infusion lines and invasive pressure monitoring devices.
- Coordinated and set up supplies and equipment for planned procedures.
- Identified problems related to anesthesia delivery systems and took corrective action when needed.
- Kept work areas and equipment clean and sanitized for optimal protection.
- Troubleshot technical issues related to anesthesia delivery systems when they arose.
- Collaborated with nursing staff to ensure patient comfort before, during, and after surgery.
- Monitored patient vital signs throughout the procedure and reported any changes to anesthesiologist or surgeon.
- Set up pressure transducers by properly calibrating transducers and pressure nodules.
- Adhered strictly to infection control standards while preparing operating rooms for use.
- Assisted with transport of patients from OR recovery area back to assigned hospital room.
- Took appropriate action for malfunctioning equipment and utilized bio-technicians if unable to troubleshoot problem.
- Completed documentation accurately within established timelines following each procedure.
- Educated families about expected post-operative course for their loved ones.
- Researched and implemented fully compliant practices in line with accrediting organizations and government requirements.
- Performed CPR in crisis situations under direction of doctor in charge until anesthesiologist arrived.
- Calibrated anesthesia delivery systems and monitors to conduct pretests.
- Supported patients with proper positioning for spinals and epidurals to enhance success and minimize risks.
- Administered blood, blood products and supportive fluids.
- Assisted with whole range of outpatient patient procedures.
- Completed patient physical exams and pre-procedure interviews.
- Monitored patients' progress during post-anesthesia period to document findings.
- Communicated closely with patients to obtain in-depth health histories before calculating dosages and administering anesthetics.
Education
High School Diploma -
Greenwood High School
Midland, TX05-2010
Associate of Science - Nursing
Finger Lakes Community College
Canandaigua, NYSkills
- Electronic health records
- Appointments scheduling
- Patient flow management
- HIPAA compliance
- Customer service
- Medical documentation
- Problem solving
- Effective communication
- Healthcare coordination
- Attention to detail
- Interpersonal skills
- Team collaboration
- Patient registration
- Appointment confirmation
- Referral coordination
- Follow-up calls
- Medical reception
- Payment collection
- Office administration
- Patient check-in
- Scheduling appointments
- Patient Check-out
- Patient confidentiality
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Money handling
- Team leadership
- Appointment scheduling
- Health insurance knowledge
- Records maintenance
- Conflict resolution
- Strong empathy
- Patient feedback management
- Phone and email etiquette
- Complaint processing
- Payment processing
References
References available upon request.
Timeline
Outpatient Access Specialist
University of Rochester, Strong Memorial Hospital
03.2023 - Current
Anesthesia Technician
University Medical Center
02.2021 - 09.2022
High School Diploma -
Greenwood High School
Associate of Science - Nursing
Finger Lakes Community College
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