Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Whitley Houslin

Philadelphia,PA

Summary

Experienced insurance professional with in-depth knowledge of insurance policies and risk management. Demonstrated ability to effectively handle client relationships and resolve claims. Emphasis on teamwork and adaptability to deliver consistent, high-quality results.

Overview

9
9
years of professional experience

Work History

Insurance Specialist & Treatment Plan Coordinator

Independence Dental Group
09.2022 - Current
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Processed eligibility and benefits verification and authorization requests.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Maintained high standards of customer service by building relationships with clients.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Communicated effectively with members of operations, finance, and clinical departments.
  • Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
  • Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
  • Streamlined policy management by regularly updating client information and tracking policy changes.
  • Trained new hires on company policies and procedures, ensuring a seamless transition into the Insurance Specialist role.
  • Increased sales revenue with persuasive presentations of insurance products tailored to clients'' needs.

Medical Receptionist

Healthbridge Chiropractic And Rehabilitation
11.2016 - 11.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

Education

High School Diploma - Business Administration

Pembroke Hall High School
St. Andrew, Kingston
01.2004

Skills

  • Clear and concise documentation abilities
  • Policy evaluation
  • Compliance management
  • Client account management
  • Claims processing expertise
  • Customer engagement
  • Dental insurance expertise
  • Profit enhancement techniques
  • New client acquisition

LANGUAGES

English
Fluent

Timeline

Insurance Specialist & Treatment Plan Coordinator

Independence Dental Group
09.2022 - Current

Medical Receptionist

Healthbridge Chiropractic And Rehabilitation
11.2016 - 11.2022

High School Diploma - Business Administration

Pembroke Hall High School

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